ISO IEC 33002-2015(原版可复制).pdf
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1、Information technology Process assessment Requirements for performing process assessmentTechnologies de linformation valuation du processus Exigences relatives la ralisation dune valuation du processusINTERNATIONAL STANDARDISO/IEC33002Reference numberISO/IEC 33002:2015(E)Second edition2015-03-01 ISO
2、/IEC 2015 ii ISO/IEC 2015 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO/IEC 2015All rights reserved.Unless otherwise specified,no part of this publication may be reproduced or utilized otherwise in any form or by any means,electronic or mechanical,including photocopying,or posting on the inter
3、net or an intranet,without prior written permission.Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCase postale 56 CH-1211 Geneva 20Tel.+41 22 749 01 11Fax+41 22 749 09 47E-mail copyrightiso.orgWeb www.iso.orgP
4、ublished in SwitzerlandISO/IEC 33002:2015(E)ISO/IEC 33002:2015(E)Foreword.ivIntroduction.v1 Scope.12 Normative references.13Termsanddefinitions.14 Performing an assessment.14.1 General requirements.24.2 Assessment activities.34.2.1 Plan the assessment.34.2.2 Collect the data.34.2.3 Validate the data
5、.44.2.4 Determine the results.44.2.5 Report the assessment.44.3 Roles,responsibilities and competence.54.4 Assessment inputs.64.5 Assessment record.74.6 Class of assessment.74.6.1 General.74.6.2 Specific requirements Class 1 assessment.84.6.3 Specific requirements Class 2 assessment.94.6.4 Specific
6、requirements Class 3 assessment.104.7 Assessment of process capability.105 Verifying conformity to process assessments.10Annex A(normative)Categories of independence.12Annex B(informative)Example content of an assessment report .13Bibliography.16 ISO/IEC 2015 All rights reserved iiiContents Page ISO
7、/IEC 33002:2015(E)ForewordISO(the International Organization for Standardization)and IEC(the International Electrotechnical Commission)form the specialized system for worldwide standardization.National bodies that are members of ISO or IEC participate in the development of International Standards th
8、rough technical committees established by the respective organization to deal with particular fields of technical activity.ISO and IEC technical committees collaborate in fields of mutual interest.Other international organizations,governmental and non-governmental,in liaison with ISO and IEC,also ta
9、ke part in the work.In the field of information technology,ISO and IEC have established a joint technical committee,ISO/IEC JTC 1.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives,Part 1.In particular the different app
10、roval criteria needed for the different types of document should be noted.This document was drafted in accordance with the editorial rules of the ISO/IEC Directives,Part 2(see www.iso.org/directives).Attention is drawn to the possibility that some of the elements of this document may be the subject
11、of patent rights.ISO and IEC shall not be held responsible for identifying any or all such patent rights.Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received(see www.iso.org/patents).Any trad
12、e name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment,as well as information about ISOs adherence to the WTO principles in the Tech
13、nical Barriers to Trade(TBT)see the following URL:Foreword-Supplementary informationThe committee responsible for this document is ISO/IEC JTC 1,Information technology,SC 7,Software and systems engineering.This second edition cancels and replaces clauses of ISO/IEC 15504-2:2003 and ISO/IEC/TR 15504-
14、7:2008,which have been technically revised.iv ISO/IEC 2015 All rights reserved ISO/IEC 33002:2015(E)IntroductionThis International Standard defines the minimum set of requirements for performing an assessment that will ensure assessment results are objective,consistent,repeatable,and representative
15、of the assessed processes.The requirements help to ensure that the assessment output is self-consistent and to provide evidence to substantiate the ratings and to verify compliance with the requirements.Process assessment is applicable in the following circumstances:by or on behalf of an organizatio
16、n with the objective of understanding the state of its own processes for process improvement;by or on behalf of an organization with the objective of determining the suitability of its own processes for a particular requirement or category of requirements;by or on behalf of one organization with the
17、 objective of determining the suitability of another organizations processes for a particular purpose,contract,or category of contracts.This International Standard is applicable across all application domains and sizes of organizations.Appropriate methods,techniques,and tools can be used to enable t
18、he assessment process to be effective and efficient.This International Standard is part of a set of International Standards designed to provide a consistent and coherent framework for the assessment of process quality characteristics,based on objective evidence resulting from implementation of the p
19、rocesses.The framework for assessment covers processes employed in the development,maintenance,and use of systems across the information technology domain and those employed in the design,transition,delivery,and improvement of services.The set of International Standards,as a whole,addresses process
20、quality characteristics of any type.Results of assessment can be applied for improving process performance,or for identifying and addressing risks associated with application of processes.The ISO/IEC 330 xx family of Standards defines the requirements and resources needed for process assessment.The
21、overall architecture and content of the series is described in ISO/IEC 33001:2015.Several International Standards in the ISO/IEC 330 xx family of standards for process assessment are intended to replace and extend parts of the ISO/IEC 15504 series of Standards.ISO/IEC 33001,Annex A provides a detail
22、ed record of the relationship between the ISO/IEC 330 xx family and the ISO/IEC 15504 series.ISO/IEC 2015 All rights reserved v Information technology Process assessment Requirements for performing process assessment1 ScopeThis International Standard defines the minimum set of requirements for perfo
23、rming an assessment that will ensure assessment results are objective,consistent,repeatable,and representative of the assessed processes.The requirements defined in this International Standard can be used by or on behalf of an organization toa)facilitate self-assessment,b)provide a basis for improvi
24、ng process performance and mitigating process-related risk,c)produce a rating of the achievement of the relevant process quality characteristic,andd)provide an objective benchmark between organizations.This International Standard is applicable across all application domains and sizes of organization
25、.NOTE An organization can implement a set of integrated processes in a system.2 Normative referencesThe following documents,in whole or in part,are normatively referenced in this document and are indispensable for its application.For dated references,only the edition cited applies.For undated refere
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