IHG-领导能力培训PPT课件.ppt
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1、洲洲际酒店集酒店集团领导能力能力成成长的空的空间Cluster 类别Definition 定定义Competencies 能力能力Team Focused 关注团队Working together effectively to meet business goals faster通通过有效的有效的协同合作,更迅速的同合作,更迅速的实现企企业目目标Fostering Collaboration 全面协作Leading and Developing People 领导和发展员工Action Oriented行动导向Driving to achieve ambitious targets in an
2、 efficient way以高效的方式推以高效的方式推动长远目目标的的实现Drive for Results 成效驱动Turning Vision into Action 将愿景转化为行动Passionate工作热情Caring passionately about our guests and business partners,and changing to meet their needs关注客关注客户和商和商业伙伴的需求,伙伴的需求,积极做出极做出变革革Guest/Customer&Market Focus 关注客户与市场Championing Change 主导变革Savvy业务技
3、能Knowing what it takes to beat our competitors,both now and in the future了解了解现在和将来要在和将来要击败竞争争对手所需要的条件手所需要的条件Strategic Thinking 战略思维Understanding our Business 了解业务Winning Ways致胜之道Demonstrating Winning Ways across the business whether we are assisting guests,working with business partners,or helping e
4、ach other在工作的各个在工作的各个领域,不域,不论是服是服务宾客、与商客、与商业伙伴的合作,伙伴的合作,还是同事是同事间的的互助,都互助,都显示出致示出致胜之道的行之道的行为准准则。Do The Right Thing 做对的事Aim Higher 追求卓越Show We Care 体现关爱Celebrate Difference 求同存异Work Better Together 协作共赢洲洲际酒店集酒店集团领导能力能力Team-Focused 关注关注团队“Working together effectively to meet business goals faster”“通通过有
5、效的有效的协同合作,更迅速的同合作,更迅速的实现企企业目目标”Level 级别Summary 要点要点Behaviours 行行为Hotel Employee酒店员工级Corporate Band 8总部办公室8级Supports colleagues给予同事支持Understands that helping colleagues is important 理解为同事提供帮助的重要性Focuses on completing own tasks,but responds quickly to requests for help 以完成自己的工作任务为重心,但对需要帮助的同事做出迅速反应Ide
6、ntifies how to help others complete their tasks 明确怎样帮助他人完成工作任务Hotel Supervisor酒店主管级Corporate Band 7总部办公室7级Supports colleagues给予同事支持Builds support and shares information as needed with others within and outside of the organisation 为组织内外的同事提供所需的支持,分享所需的信息Offers help 提供帮助Participates in teams 参与团队合作Pro
7、vides assistance and support as needed to ensure projects are co-ordinated 提供所需的协助和支持,确保项目的协调Shares information with others readily 愿意与他人分享信息Hotel GMs 1/21/2级酒店总经理Hotel Exec teams and department heads酒店行政委员会及部门经理Corporate Bands 5/6总部办公室5/6级Actively partners with colleagues积极与同事全面协作Recognises others
8、agendas and adapts behaviour to different situations 认可他人的日程安排,针对不同情况调整自己的行为Builds a network across different levels of the organisation and stays in touch with people 与组织内各级同事建立关系网络,并保持联系Asks questions,tests assumptions and openly discusses issues 提出疑问、检验假设、开诚布公地讨论问题Acknowledges the contributions o
9、f others by listening and building on suggestions 通过聆听和征求建议表示对他人所做贡献的认可Actively shares information and encourages others to do the same 积极分享信息,鼓励他人也进行分享Works with others to reach consensus and resolve differences of opinion or conflict 与他人协调沟通,达成一致意见,解决意见分歧或冲突Hotel GMs 3/4/53/4/5级酒店总经理Corporate Band
10、s 3/4总部办公室3/4级Motivates others to collaborate激励他人全面协作Establishes strong working relationships with people across different levels of the organisation(e.g.,with senior management,with subordinates and with peers)and manages these relationships to achieve results 与组织内各级同事建立牢固的工作关系(例如,与高级管理层、下属和同级别同事),
11、并运用这些关系实现成效Actively seeks input in decision-making 决策过程中积极寻求意见建议Shows others how their objectives align with their own 向他人展示工作目标如何与个人目标统一Anticipates the implications of decisions and actions for other areas of the organisation and actively takes account of these perspectives 预测到决策和行动对组织的其他领域的影响,并积极考
12、虑这些因素Anticipates and plans for how different cultures will react to initiatives 预测不同文化对项目的反应并制定计划Proactively looks to involve and inform others and build strong and lasting relationships 积极寻找机会让他人参与和了解,并建立牢固持久的关系关注关注团队:全面:全面协作作Team-Focused 关注关注团队“Working together effectively to meet business goals f
13、aster”“通通过有效的有效的协同合作,更迅速的同合作,更迅速的实现企企业目目标”Level 级别Summary 要点要点Behaviours 行行为Hotel Employee酒店员工级Corporate Band 8总部办公室8级Develops self,and gives clear directions as needed发展自我,并能根据需要给予清晰的指示Works to understand own development needs and seeks help to address them 努力了解自身的发展需求,并寻求获得这些发展所需的帮助Tells people wh
14、at they need to do where appropriate 在任何适当的场合,能够告诉员工需要做什么Expects people to follow appropriate instructions without needing a lot of supervision 期望员工会正确遵循指示,而不需要大量监督Looks for opportunities to develop own skills 寻求机会发展自身技能Gives constructive feedback on what people are doing wrong and how to improve 对员
15、工的错误提供建设性的反馈意见和改进的方法Hotel Supervisor酒店主管级Corporate Band 7总部办公室7级Explains what to do and why阐述工作任务及其原因Communicates goals and objectives and makes links with organisational goals 沟通传达目标和目的,并与组织的目标建立关联Assigns tasks,setting clear,specific performance objectives,standards,and accountability 分配工作任务,设定明确具体
16、的绩效目标、标准和责任Tells people what they did right and wrong and explains what good would look like 指出员工在工作中的正确和错误之处,并对期望的最佳表现给予详细说明Hotel GMs 1/21/2级酒店总经理Hotel Exec teams and department heads酒店行政委员会及部门经理Corporate Bands 5/6总部办公室5/6级Allows input from the team愿意接纳团队的贡献Considers the input of others in decision
17、s that affect them 制定对他人有影响的决策时考虑他人的意见Considers others capabilities when assigning activities and projects 分配活动和项目时考虑他人的能力Holds self and others accountable for achieving results:establishes specific and efficient follow-up mechanisms to track progress 由自己和他人对实现绩效负责:建立具体有效的跟进机制,对项目进度进行跟踪Provides spec
18、ific and constructive feedback when results are not up to expectations 当结果未达到预期目标时,提供具体而有建设性的反馈意见Helps others develop their skills 帮助他人发展个人技能Hotel GMs 3/4/53/4/5级酒店总经理Corporate Bands 3/4总部办公室3/4级Actively involves the team积极鼓励团队参与Actively engages the team to develop plans and resolve issues through c
19、ollaborative problem solving 通过合力协作解决问题,使团队积极参与计划的制定和问题的解决过程Gains commitment using logic 运用合理的逻辑推理,获得员工的承诺Understands and leverages the major strengths and weaknesses of team members 了解团队成员的主要优势和不足,并加以平衡运用Monitors ongoing performance and progress and stays focused on what is critical to team success
20、 监督当前的绩效和进度,保持对团队成功核心因素的关注Appropriately recognises and rewards individuals and the team for their achievements 正确认可和奖励个人及团队所做贡献Provides behavioural feedback linked to systematic personal development 提供与个人发展的系统规划相关的行为反馈意见关注关注团队:领导和和发展展员工工Action-Oriented 行行动导向向“Driving to achieve ambitious targets in
21、an efficient way”“以高效的方式推以高效的方式推动长远目目标的的实现”Level 级别Summary 要点要点Behaviours 行行为Hotel Employee酒店员工级Corporate Band 8总部办公室8级Works hard to perform assigned tasks努力完成所分配的工作任务Clearly understands assigned roles and responsibilities 清楚理解所分配的工作角色和职责Stays focused and follows through on work priorities 明确和坚持工作重心
22、并贯彻完成Works hard to perform work assigned without needing supervision 无需监督,努力完成所分配的工作任务Applies appropriate level of speed to completing tasks 以适当的速度完成工作Hotel Supervisor酒店主管级Corporate Band 7总部办公室7级Strives to deliver consistently力争始终如一的完成工作Takes immediate action when needed consistently working without
23、 close supervision,making effective decisions independently 需要时能够立即行动,无需近距离监督而能保持始终如一的工作状态,独立进行有效的决策Strives to meet commitments to others despite difficulties or obstacles 面对困难或障碍力争兑现对他人的承诺Closely monitors goals,acting promptly to help goals be achieved 密切关注目标的进程,迅速行动帮助达成目标Hotel GMs 1/21/2级酒店总经理Hote
24、l Exec teams and department heads酒店行政委员会及部门经理Corporate Bands 5/6总部办公室5/6级Consistently delivers始终如一的完成工作Committed to meeting tough deadlines,delivering work with sufficient time to make changes,and can always be relied upon to meet commitments to others 尽职尽责的在紧张的期限内完成工作,给予充裕的时间进行修改,在兑现对他人的承诺上始终可以信赖Pe
25、rsists in the face of obstacles,working to achieve quick and effective resolution of outstanding issues 面对障碍坚持不懈,努力做到迅速有效的解决问题Consistently uses specific performance measures to track progress and improve future performance 不断使用具体的绩效评估方法跟踪进度,并提升将来的绩效水平Puts into place preventative measures and alterna
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