ISO IEC 33020-2019(原版可复制).pdf
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1、Information technology Process assessment Process measurement framework for assessment of process capabilityTechnologies de linformation valuation du processus Cadre de mesure du processus pour valuer la capacit du processusINTERNATIONAL STANDARDISO/IEC33020Reference numberISO/IEC 33020:2019(E)Secon
2、d edition2019-11 ISO/IEC 2019 ISO/IEC 33020:2019(E)ii ISO/IEC 2019 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO/IEC 2019All rights reserved.Unless otherwise specified,or required in the context of its implementation,no part of this publication may be reproduced or utilized otherwise in any fo
3、rm or by any means,electronic or mechanical,including photocopying,or posting on the internet or an intranet,without prior written permission.Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCP 401 Ch.de Blandonn
4、et 8CH-1214 Vernier,GenevaPhone:+41 22 749 01 11Fax:+41 22 749 09 47Email:copyrightiso.orgWebsite:www.iso.orgPublished in Switzerland ISO/IEC 33020:2019(E)Foreword.ivIntroduction.v1 Scope.12 Normative references.13Termsanddefinitions.14 Overview.25 A process measurement framework for process capabil
5、ity.35.1 General.35.2 Process capability levels and process attributes.35.2.1 General.35.2.2 Process capability Level 0:Incomplete process.35.2.3 Process capability Level 1:Performed process.35.2.4 Process capability Level 2:Managed process.45.2.5 Process capability Level 3:Established process.55.2.
6、6 Process capability Level 4:Predictable process.65.2.7 Process capability Level 5:Innovating process.75.3 Process attribute rating scale.85.4 Process attribute rating method.95.4.1 General.95.4.2 Rating method R1.105.4.3 Rating method R2.105.4.4 Rating method R3.105.5 Aggregation method.105.5.1 Gen
7、eral.105.5.2 One dimensional aggregation methods.115.5.3 Two dimensional aggregation methods.115.6 Process capability level model.12Annex A(informative)Conformity of the process measurement framework.13Annex B(informative)Indicators of process capability.18Annex C(informative)Guidance on the process
8、 measurement framework.32Annex D(informative)Example of a process performance model.40Bibliography.42 ISO/IEC 2019 All rights reserved iiiContents Page ISO/IEC 33020:2019(E)ForewordISO(the International Organization for Standardization)and IEC(the International Electrotechnical Commission)form the s
9、pecialized system for worldwide standardization.National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity.ISO and IEC technical
10、committees collaborate in fields of mutual interest.Other international organizations,governmental and non-governmental,in liaison with ISO and IEC,also take part in the work.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Dire
11、ctives,Part 1.In particular,the different approval criteria needed for the different types of document should be noted.This document was drafted in accordance with the editorial rules of the ISO/IEC Directives,Part 2(see www.iso.org/directives).Attention is drawn to the possibility that some of the
12、elements of this document may be the subject of patent rights.ISO and IEC shall not be held responsible for identifying any or all such patent rights.Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declaratio
13、ns received(see www.iso.org/patents)or the IEC list of patent declarations received(see http:/patents.iec.ch).Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation of the voluntary nature of standards,the mean
14、ing of ISO specific terms and expressions related to conformity assessment,as well as information about ISOs adherence to the World Trade Organization(WTO)principles in the Technical Barriers to Trade(TBT)see www.iso.org/iso/foreword.html.This document was prepared by Joint Technical Committee ISO/I
15、EC JTC 1,Information technology,Subcommittee SC 7,Software and systems engineering.This second edition cancels and replaces the first edition(ISO/IEC 33020:2015),which has been technically revised.The main changes compared to the previous edition are as follows:the definitions of process capability
16、levels and process attributes in 5.2,to improve consistency with ISO 9001:2015;two additional annexes are included,following Annex A;these are numbered as Annex B(Indicators of process capability)and Annex C(Guidance on the process assessment framework);the original Annex B has been relocated as Ann
17、ex D(Example of a process performance model).Any feedback or questions on this document should be directed to the users national standards body.A complete listing of these bodies can be found at www.iso.org/members.html.iv ISO/IEC 2019 All rights reserved ISO/IEC 33020:2019(E)IntroductionThis docume
18、nt defines a process measurement framework for the process quality characteristic of process capability.The process measurement framework in this document conforms to the requirements of ISO/IEC 33003 and is applicable to any domain.The process measurement framework can be included in any process as
19、sessment model for the assessment of process capability,as specified in ISO/IEC 33004.This document is primarily addressed to developers of process assessment models for the process quality characteristic of process capability.It is also addressed to the lead assessor and other stakeholders,such as
20、the sponsor of the assessment,who need to be assured that the requirements of this process measurement framework have been met.This document is part of a set of International Standards designed to provide a consistent and coherent framework for the assessment of process quality characteristics,based
21、 on objective evidence resulting from implementation of the processes.The set of International Standards,as a whole,addresses process quality characteristics of any type.Results of assessment can be applied for improving process performance,benchmarking,or for identifying and addressing risks associ
22、ated with application of processes.The set of International Standards ISO/IEC 33001 to ISO/IEC 33099,termed the ISO/IEC 330 xx family,defines the requirements and resources needed for process assessment.The overall architecture and content of the series is described in ISO/IEC 33001.General issues r
23、elating to the application of conformity assessment to the assessment of process quality characteristics and organizational process maturity are addressed in ISO/IEC 29169.Several standards in the ISO/IEC 330 xx family for process assessment are intended to replace and extend parts of the ISO/IEC 15
24、504 series.This document is intended to replace ISO/IEC 15504-2:2003,Clause 5.ISO/IEC 33001:2015,Annex A provides a detailed record of the relationship between the ISO/IEC 330 xx family and the ISO/IEC 15504 series.ISO/IEC 2019 All rights reserved v Information technology Process assessment Process
25、measurement framework for assessment of process capability1 ScopeThis document defines a process measurement framework that supports the assessment of process capability,in accordance with the requirements of ISO/IEC 33003.The process measurement framework provides a schema that can be used to const
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