商务英语课.pptx

BrainstormList two of your favorite ways to contact people for business.Writing Effective Business EmailsSession 11ContentsuWhat are the advantages and disadvantages of email?uWhat are the tips for writing a business email?uBusiness email writing practiceEmail Vs.Regular mailAdvantages of emaileasy,quick,short,precise,freeDisadvantages of emailnot safeeasy to forwardjunk mailsattached with virusesBusiness email(1)uBefore writing 1.why am I writing this email?Providing info.(email about having Christmas party and canceling classes from Ms.Liu)Requesting info.(email about asking for time,location,and dress code for party from class chair)Requesting action(class chairs email about seeing everybody in Room 515B this Friday night)2.what exactly do I want the result of this message to be?Business email(2)uWrite a great Subject line(Why)-Easier for recipient to immediately understand why you send email quickly determine what kind of response and action it requires.Subjects:good or bad?Hello thereHi from an old colleagueImportant!Read Immediately!MeetingFollow-up about team meetingDo we need a larger room for meeting next Fri?Good examples for subjectReminder:Monday is“Presidents DayNO classREQ:Resend Larry Tates zip file?HELP:Can you defrag my C drive?Re:Christmas partyQuestion:Are we getting more time for the project?Good examples for subjectReminder:Monday is“Presidents DayNO classREQ:Resend Larry Tates zip file?HELP:Can you defrag my C drive?Re:Christmas partyQuestion:Are we getting more time for the project?Practice for writing a subject line Hi there,Since well have to report ABC project to Microsoft,the get-together lunch with our VP has to be rescheduled to Friday(12/19)at 1pm instead of Thursday(12/18)at 12pm.Thanks.YujieSubject:Lunch with VP resched to Friday（12/19）1pm LayoutContent:Salutation Body Closing Signature-Salutation:Dear,Title+Surname:Dear Prof.Jones,Dear Dr.Parker,Dear Mr.Clark,Dear Ms.Lincoln,Dear Mrs.Woods,Dear Director of,Dear Sirs,Dear Gentlemen,Dear Sir/Madam,To Whom It May Concern,BodyIntroduction(name,title,and organization)Purpose -Important details -Additional informationFinal sentence -e.g.Thank you very much for your time.Im awaiting for your reply.ClosingYours sincerely,Sincerely,Yours faithfully,Yours truly,Your affectionately,Yours,(Best)Regards,Best wishes,Love,Cheers,Signature NamePositionOrganization Contact information -Tel:-Mailing address:Tips for message writinguBrevityuMake it easy to quoteuNever mix,never worry(topics,projects)Email writing practiceSituation:你作为某外企人事部经理用你作为某外企人事部经理用EmailEmail通知全体员工圣通知全体员工圣诞节诞节(12(12月月2424至至2626日）去龙庆峡度假日）去龙庆峡度假3 3日。日程安日。日程安排详见附件，排详见附件，1212月月2727日照常上班。日照常上班。Requirements:uGreat subjectuBrief text message Email writing practiceSituation:你作为某外企人事部经理用你作为某外企人事部经理用EmailEmail通知全体员通知全体员l l劳劳动节动节(5(5月月1 1至至2 2日）去龙庆峡度假日）去龙庆峡度假2 2日。日程安排详日。日程安排详见附件，见附件，5 5月月3 3日照常上班。日照常上班。Requirements:uGreat subjectuBrief text message Sample Key Subject:Have fun on Christmas holiday!Dear all,Any plan on Christmas?Our company is inviting everyone to have fun in the beautiful resort Long Qingxia for 3 days(Dec 24 to 26).Please find the itinerary in the attachment and sign up in Room 606 ASAP.The deadline is Dec 1.All have to come back to work on Dec 27.Regards,Ada Lee HR ManagerSample Key Subject:Have fun on Labor Day holiday!Dear all,Any plan on Labor Day?Our company is inviting everyone to have fun in the beautiful resort Long Qingxia for 2 days(May 1 to 2).Please find the itinerary in the attachment and sign up in Room 606 ASAP.The deadline is Apr 15.All have to come back to work on May 3.Regards,Ada Lee HR ManagerDontsdont use email if the message needs to be private or secure(maybe the company has a policy on this)dont send an email you wouldnt want anyone else to read,its too easy to forwarddont leave subject line blankdont use all capital lettersdont forward a message without a brief comment why youre forwarding itdont overrun emails with smiley faces or other emoticons.dont let emotions or offensive language detract from your messagedont send without checking for mistakesAssignmentYou are Bart de Wit,technical manager for a research and development department at a large multinational corporation based in Den Bosch.You have received a request from an internal client,John Smith,to rush through the analysis of one hundred chemical samples the ABC Batch-before a very important meeting of senior management in two weeks time.Unfortunately you are very short staffed at the moment and you may not be able to meet the request.On the other hand,you do not want to lose John Smith as a customer and you know that he has the option of sending his samples to an external contact.Email John Smith and deal with his request.Try to write your text as quickly as you can without too much editing.Assignment requirementsWrite a business email message using the instructions on the previous page Read carefully and ascertain who you are;your recipient;problem and potential solutions before writing.Print the assignment neatly on paper including subject and text.Due next class(Late homework will be unacceptable)