职场英语-商务英语写作之公务信函怎么写？.doc

职场英语：商务英语写作之公务信函怎么写？

商务写作:公务信函之道歉与解释
Appology & Explanation

【例子1 道歉】
Dear Mr. / Ms,
We are sorry we can not send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.
Yours faithfully,
XXX
尊敬的先生/小姐，
对三月十日来信所要目录和价格单，很抱歉不能马上寄去。印刷商两周后供货，一旦收到，我们将给您寄去一份。
您诚挚的
xxx

【例子2 解释】
Dear Mr. / Ms,
I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.
On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.
I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.
Yours faithfully
尊敬的先生/小姐，
昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我非常抱歉。
认识到我们的疏忽给你造成的不便，我们将竭尽全力避免再耽搁。我已指示这项工作优先做并让工程人员加班。这样安排会于下周完成安装。
你诚挚的

更多 职场英语：商务写作公务信格式 请移步 普特英语听力网 商务英语栏目
（英语祝福信、请求信、求学信、感谢信、邀请信、求助信、推荐信、应聘信等等格式）

商务写作:公务信函之证明信
公务信函之证明信
私人和公务信函--分类举例--证明信
(Certificate)
证明信包括下列几项：
1. 你是以什么资格了解被证明人或被证明公司的。
2. 你认识被证明人或被证明公司有多久了。
3. 被证明人或被证明公司的可靠性和能力如何。

【例子1】
Euston UK LTD
81 85 BARNLEY ROAD
DUNDEE
28th September, 1996
Ref: PVH/ltj
Jason&Son Ltd.
Parkside Manor
Burnside
Dumfries
Dear Sir,
Thank you for your letter of 20 September, requesting a reference for Clairish Computers Ltd. The answers to your questions are as follows:
1. We have employed Clairish Computers Ltd. since January 1995.
2. Clairish Computers has helped our company rectify a new computer system that had been badly installed by another firm of consultants. It has drawn up a system specification for a replacement system and has chosen appropriate hardware.
3. We did not select Clairish Computers from several candidates.
4. We were not first time computer users.
5. Our first system is working satisfactorily. The replacement system is still too new to comment on.
6. We are satisfied with the work of Clairish Computers. The various stages were completed on time, and the charges agreed with the quotes.
7. There was continuity of staff at Clairish Computers. Ian Baird managed the work, which was carried out by Alex Johnston and James MacReady.
8. The staff training was effectively carried out.
Yours faithfully,
Peter Haddon, Director

【例子2】
Doctor's Certificate
Oct. 18, 2000
This is to certify that the patient, Mr. Thomas, male, aged 41, was admitted into our hospital on Oct. 9, 2000, for suffering from acute appendicitis. After immediate operation and ten days of treatment, he has got complete recovery and will be discharged on Dec.19, 2000. It is suggested that he rest for one week at home before resuming his work.
Jack Hopkins
Surgeon in charge

【例子3】
Certificate
(80) Lu Zi, No. 2140
This is to certificate that Mr. Zhao Dong holds a diploma issued to him in July, 1980 by Liaoning University (Diploma No. 058) and that we have carefully checked the seal of the university and the signature by President Zhou Yongrong.
Jinan Notary Public Office
Liaoning Province
The People's Republic of China
Notary: Fang Hongjian
May 2, 2001

商务写作:公务信函之辞退信
公务信函之辞退信
私人和公务信函--分类举例--辞退信（及辞职信）
Terminating Engagement

【辞退信例子】
To: Francis Wu, General Office
From: Marc Morgan, Director of Personnel
Date: June 5, 2014

Subject: Terminating Engagement

Mr. Wu, you may already know that the Directors of the company will soon have finished the reorganization of the business and that this will result in a decrease in staff. I am very sorry to inform you that your position is one that will shortly become redundant, and that you services will not continue after the end of this month.

We have no cause of complaint against you, on the contrary, we are quite satisfied with your services during the three years. The reduction of staff is entirely due to business doldrums. You will of course be entitled to a redundancy payment. In your case you will be given one month‘s salary for every year of service with the company. Besides, we shall be pleased to provide any prospective employer with a testimonial of your character and ability.

Please contact me if you have any questions.

【辞职信例子】
To: Robert Smith, Sales Manager
From: Bob Fu, Sales Development
Date: May 6, 2014

Subject: Terminating Engagment
Mr. Smith, I have worked in the Sales Development as a salesman for six years, and I have been satisfied with this position.

However, a friend of mine introduced me to Goldlion Company, and I have decided to accept a post that will give me greater possibilities for promotion and an increase in my salary. I therefore write this memo as formal notice to terminate my engagement with you one month from today's date.

商务写作:公务信函之投诉信
私人和公务信函--分类举例--投诉信
Letters of Complaint

【例子1】
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15, 1998
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)

【例子2】
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager

商务写作:公务信函之私人介绍信
私人和公务信函--分类举例--私人介绍信
Private Letter of Introduction

【例子1】
Directions: One of your classmates and friends Li Fang will go to a university in New York to study for several months. Please write a letter to an American friend in New York and introduce Li Fang to him/ her.You should write about 100 words and do not need to write the address.
Dear Mrs Mark,
I am giving Miss Fang Li, a classmate of mine, this note of introduction to you and Mr. Mark, when she goes to visit New York City. Miss Li is my good friend. She is invited by a university to study there for a few months. She is a kind young lady. I believe you will enjoy meeting and knowing each other and become friends. It is my hope that you will kindly invite her to stay in your house for a few days.
Kind regards
Very affectionately,
×××
值得注意：
It is my hope that ... 是一个强调句式，意同 I hope that.
stay in your house 表示在你家小住。

【例子2】
Directions : Your friend Mary Brown will go to Washington D. C. next month. Write a letter to Tony who is there and introduce Mary to him. You should write about 100 words and do not need to write the address.
Dear Tony,
This letter will introduce my best friend Mary Brown of whom you’ve often heard me mention. She is going to be in Washington D. C. next month to lecture. I want very much to have her meet you there.
And this seems like an excellent chance for you to meet each other. I think both of you will have a lot in common. So far as I know, you both are interested in modern literature. Once you meet her, you will really enjoy her company. Any kindness to her will be duly appreciated by me.
Yours affectionately,
×××
值得注意：
这是一个向朋友介绍朋友的介绍信。Tony 和 Mary都是写信人的朋友，在他看来，他们志同道合，有共同爱好，所以希望他们相识，信中说"you both are interested in modern literature once you meet her, you will really enjoy her company".

商务写作:公务信函之应聘信
私人和公务信函--分类举例--应聘信
Accepting Request for an Interview

【例子1】
Directions: You have just received a letter from a company, which replied your application for a job and asked you to go to the interview on August 30. Please write a reply which is about 100 words and you do not need to write the address.
Dear Mr. Wang,
Thank you for your reply of August 20 about my application for a position. It came to hand this morning as a pleasant surprise. I am glad to tell you that I will attend the interview at the time you set for the morning of August 30. I will bring along full details of my testimonials as you suggested.

I would like to introduce myself to the company and hope to be a member of it. I would certainly spare no effort to acquit myself to your satisfaction.
Yours respectfully,
×××
请注意：
come to hand 表示收到。set 表示设定时间。 spare no effort 不遗余力。

更多 职场英语：商务写作公务信格式 请移步 普特英语听力网 商务英语栏目
（英语祝福信、请求信、求学信、感谢信、邀请信、求助信、推荐信、应聘信等等格式）

一个英语老师倾情推荐的英语学习网站
掌握英语从听开始，海量免费英语资料尽在普特英语听力网

掌握英语从听开始，海量免费英语资料尽在普特英语听力网