商场、卖场日常英语.doc

<1>问候. 打招呼:
问候的几种方式: nice to meet you .(第一次见面)
见到你很高兴
Nice to see you again.
很高兴又见到你,
Hello, how are you doing?
过得好吗?
Hi, there. 嗨,你好!
Hey! （表示一种向对方打招呼,唤起对方的注意的最常用口语.）

<2>询问 ：
may I help you?
我有什么可以帮到你吗?
Any help?
有什么需要帮忙的吗?(这是一个口语化的省略句,简单且常用.)
Yes, where is the English section?
是的,英语区域的书在哪里?
Where is the book of the English-Chinese dictionary ?
英汉字典的书在哪里?
It’s on five floor,
它们在五楼.
Go to the five floor, they are on your left hand.
上去五楼,他们就在你的左手边.
If you need any other help, please ask the waiter for help or go to the information desk of second floor.
如果你需要其它的帮助,请向营业员或二楼服务台咨询.
Any other question?
还有其它的问题吗?
No, thanks.
没有了,谢谢!
It’s my pleasure.
很乐意帮助你.
You’re wele. 不用客气.
Don’t mention it. 不值得一提.

<3>收银台买单:
How much is it? 多少钱？
It’s ￥18.9 altogether. 总共18.9元。
Ok, here you are. 好的，给你。
Do you have some change?
你有零钱吗？
May I pay by credit card?
我可以用信用卡付款吗？
Of course. This way, please.
当然，请这边来。
Please sign your name here。
请这里签名。
This is your change, please hold properly.
这是你的零钱，请拿好。
This book has CD, please go to the information desk to fetch. 这本书有光盘，请到服务台取。
You can go to the information desk to handle a membership card free by this bill.
你可以凭这张小票到服务台免费领一张会员卡。
<4>服务台用语：
What can I do for you?
我能为你做些什么呢？
May I ask what do you want？ CD or membership card or … ?
请问你想要什么呢？ CD 还是会员卡还是… …
CD, please. 光盘。
Please show me your bill and the books of the CD.
请把你的小票和有光盘的书给我。
Membership card, please. 会员卡。
Ok, please fill in this form. Just your name and your number, that’s ok.
好的，请填写这张表，就填写你的名字和xx就好了。
You can get a discount use this card to buy the book and CD.
用这张卡去买书和光盘可以打折。
The more books you bought, the more discounts you get .
你买的书越多，折扣就会打的越多。
Help me to draw an invoice/receipt。
帮我开张发票/收据。
Please write the name of your pany，thank you .
请写一下你公司名称, 谢谢。

<5> 公司的营业时间：
What time do you start a business ？
你们几点开始营业？
9：30 am .上午9：30
How late are you open?
你们营业到几点？
9：30 in the evening, except Friday and Saturday evening, we are closed at 10:00
晚上9：30， 除了星期五和星期六晚上10:00关门。
How is the opening time?
营业时间是怎样的？
We are open at 9:30 am and open until 10:00 in the evening.

<6> 说“再见”
Thanks for ing. 谢谢你的光临。
Wele to e over again.
欢迎下次再光临。
<7>特殊情况：
a) 退款
Sorry, there is the last book, I am afraid there is a damage in the CD, so this book do not have CD now, if you want the book we can give you a discount, if not we can give you a refund.
对不起，这是最后一本了，恐怕光盘有破损，所以这本书就没光盘了，如果你要这本书，我们可以给你打折，如果不要，我们给你退款。
How much is the discount?
打几折？
Ten percent.
九折。
Ok , give me a discount, I’ll take it.
好的，帮我打折，我买这本书。
Ok, wait a moment. 好的，请等一下。
I’d like a refund. 我想要退款。
Ok ,give me your bill , I’ll hold it for you. Please wait a moment.
好的，给我你的小票，我会为你办理，请稍等会。
b) 投诉
I have a plaint.
我要投诉。
May I ask what made you feel unsatisfied ?
请问是什么令你感到不满意呢？
If your have any opinion on our service or other aspect ，please put forward your valuable suggestions for us , we’ll really appreciate it.
如果你对我们的服务或其它方面有任何的不满，请给我们提建议，我们会很感激的。
We expect you to put forward valuable criticism and suggestion.
我们期盼您能提出宝贵的批评和建议。
<8> 增值服务：
1. 适当的赞美
2. 及时的推荐
3. 。。。。。。
还有待大家完善。