酒店英语对话.doc

酒店英语对话
一、前台财务
1. Would you please exchange us dollars for RMB. please?
2. I want to check-in. And I will pay the charges by credit card.
3. Please believe in the good reputation of our hotel. We will return the authorization to you later. 请您想信我们酒店有着良好的信誉，您的信用卡授权我们将会取消。
4. I need a standard room from June 16th to 21st. How much for the authorization as the deposit.
5. I want to check out now. But I loss my receipt of deposit.
6. This is my bill. And I don’t understand the third item.
7. Excuse me. We’ve leaving today. I’d like to pay our bills now.
8. I need the receipt.
9. what’s the exchange rate?
10. Can I have my bill now?
11. How much for 4 days for the standard room?

二、康乐部
1、I want to play tennis. How can I get there from here?
2、I will have a meeting in the No.1 meeting room . How can go there?
3、How can I get to the nearest toilet?
4、When will the sanna opens?
5、I’d like to swim. Can you give me some discount?
6、The water of the swimming pool is too cold.
7、I only drank some beer. And I want to swimming now.
8、Where is the No. 10 meeting room?
9、I want to meet your manager.
三、餐饮部

四、客房部
1. Is this everything， sir？
这是全部东西吗，先生？
2. Here's the light switch．
这是电灯开关。
3. Here's the closet and there's the bathroom．
这儿是壁柜。这儿是洗澡间。
4. Will there be anything else， sir？
请问还有什么事吗，先生？
5. Well，if you need anything else，please call room service．
噢，如果你有什么事，请叫房间服务。
6. Let me help you with your luggage．
我来帮您拿行李。
7. It's very kind of you to do so．
你这样做使我很感激。
8. What's your room number， please？
请问您的房间号码？
9. And by the way， could I have a look at your room card？
顺便问一句，我可以看一下您的房卡吗？
10. How do you like this room？
您觉得这个房间怎么样？
11. Do you mind if I put your luggage by the wardrobe？
我把您的行李搁在衣柜旁边好吗？
12. Housekeeping．May I come in？
我是客房的，可以进来吗？
13. When would you like me to do your room，sir？
您要我什么时间来给你打扫房间呢，先生？
14. You can do it now if you like．
如果您愿意，现在就可以打扫。
15. I would like you to go and get me a flask of hot water．
我想请你给我拿一瓶开水来。
16. I'm sorry that your flask is empty．
很抱歉您的水壶空了。
17. May I do the turn-down service for you now？
现在可以为您收拾房间了吗？
18. Could you come back in three hours？
你能不能过3小时再来整理？
19. Certainly，madam．I'll let the overnight staff know．
当然可以，女士。我会转告夜班服务员。
20. Would you tidy up a bit in the bathroom？
请整理一下浴室好吗？
21. I've just taken a bath and it is quite a mess now．
我刚洗了澡，那儿乱糟糟的。
22. Besides，please bring us a bottle of just boiled water．
此外，请给我们带瓶刚烧开的水来。
23. It's growing dark．Would you like me to draw the curtains for you？
天黑下来了，要不要我拉上窗帘？
24. Is there anything I can do for you？
您还有什么事要我做吗？
25. I'm always at your service．
乐意效劳。

Laundry Service 洗衣服务
26. Excuse me．Have you any laundry？
对不起，请问有没有要洗的衣服？
27. The laundry man is here to collect it．
洗衣房服务员来这儿收要洗的衣服了。
28. If you have any，please just leave it in the laundry bag behind the bathroom door．
如果您有衣服要洗，请放在浴室门后的洗衣袋里。
29. Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．
请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。
30. A valet will be up in a few minutes．
洗熨工马上就到。
31. Will the color run in the wash？
洗衣时会掉色吗？
32. We'll dry-clean the dress．
我们将干洗这条裙子。
33. We'll stitch it before washing．
我们会在洗之前把衬里缝好。
34. When can I have my laundry back？
我何时能取回洗的衣服呢？
35. But would you like express service or same-day？
不过，您是要快洗服务还是当日取？
36. I'd like this sweater to be washed by hand in cold water．
这件毛衣要用冷水手洗。

Settling complaints 处理投诉
37. Can you change the room for me？ It's too noisy．
能给我换个房间吗？这儿太吵了。
38. My wife was woken up several times by the noise the baggage elevator made．
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
39. She said it was too much for her．
她说这使她难以忍受。
40. I'm awfully sorry，sir．
非常对不起，先生。
41. I do apologize．
我向您道歉。
42. No problem，sir．
没问题，先生。
43. We'll manage it，but we don't have any spare room today．
我们会尽力办到，但是今天我们没有空余房间。
44. Could you wait till tomorrow？
等到明天好吗？
45. I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．
我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
46. And if there is anything more you need， please let us know．
如果还需要别的什么东西，请告诉我们。
47. The light in this room is too dim．
这房间里的灯光太暗了。
48. Please get me a brighter one．
请给我换个亮的。
49. Certainly，sir．I'll be back right away．
好的，先生，我马上就回来。
50. The room is too cold for me．I feel rather cold when I sleep．
这房间太冷了，我睡觉时感到很冷。

Maintenance 维修服务
51. There seems to be something wrong with the toilet．
我房间里的抽水马桶好像出了点毛病。
52. We'll send someone to repair it immediately．
我们会马上派人来修的。
53. What's the trouble？
哪儿坏啦？
54. The toilet doesn't flush．
抽水马桶不放水了。
55. Let me see．Oh，it's clogged．
让我看看。噢，堵住了。
56. The water tap drips all night long．
水龙头一整夜滴水。
57. Some part needs to be replaced．I will be back soon．
有个零件要换了。我片刻就来。
58. Ah，I'm afraid there's something wrong with the TV．
噢，电视机好像有些毛病。
59. The picture is wobbly．
图像不稳定。
60. I'm sorry．May I have a look at it？
很遗憾，我可以看看吗？
61. I'll send for an electrician from the maintenance department．
我去请维修部的电工来。
62. We can have it repaired．
我们能找人修理。
63. Please wait just a few minutes．
请稍等几分钟。
64. The TV set is not working well．
电视机有毛病了。

五、前厅部
1．I’d like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What’s the price difference？两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I’ll take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？
6．We’ll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。
9．We do have a single room available for those dates．
我们确实有一个单间，在这段时间可以用。
10． What is the rate， please？请问房费多少？
11．The current rate is＄ 50 per night．现行房费是50美元一天。
12． What services come with that？这个价格包括哪些服务项目呢？
13785966+++++++++．That sounds not bad at all． I’ll take it．听起来还不错。这个房间我要了。
14． By the way， I’d like a quiet room away from the street if the is possible．
顺便说一下，如有可能我想要一个不临街的安静房间。
15．Welcome to our hotel．欢迎光临。
16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？
17． Let me have a check again．让我再看一下。
18．The Reception Desk is straight ahead．接待处就在前面。
19．After you， please．你先请。
20．Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？
21．There is a shop on the ground floor．一楼有个商店。
22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。
23．Can I also get some souvenirs there？也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。
25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？
27．I’d like to try some Chinese food today．今天我想尝尝中国菜。
28. I wonder if it is possible for me to extend my stay at this hotel for two days． 我想知道是否可以让我在这儿多呆两天。