空乘常用英语,提高空姐的英语水平.doc

空乘常用英语

1.相关词汇
(1)aircraft (2) belly机腹 (3)nose gear鼻轮  
(4) retractable landing gear 伸缩起落架 (5)rudder 尾舵  
(6)propeller 推进器 (7)wing 机翼 (8)fuel 油料 (9)tank 油箱  
(10)radome 雷达 (11) fuselage 机身 (12)break-in area 逃生窗  
(13)undercarrage bay 货舱 (14)air brake 煞车 (15)panel 仪表板  
(16)flight deck(cockpit) 前舱 (17)galley 厨房 (18)seat belt安全带  
(19)slide 充气滑梯(逃生用) (20)survival kit(first aid kit) 救生品  
(21)water extinguisher 灭火器 (22)dry chemical extinguisher 乾粉灭火器  
(23)latch 栓子 (24)tray table 餐桌 (25)smoke hood 防烟面罩  
(26)waste bin 垃圾桶 (27)grab handle 扶手 (28) sink 水槽  
(29)observers seat 观察位(前舱) (30)telescopic viewer 门孔  
(31)soap dispenser 给皂器(32)bassinet婴幼儿睡床 (33)ditching水上迫降  
(34)water evacuation 水上逃生(35)land evacuation 陆上逃生  
(36)axe 斧头(在驾驶舱) (37)trolly 餐车 (38)torch 手电筒  
(39)armrest 扶手 (40)reading light阅读灯 (41)call button呼叫钮  
(42)air traffic control 航路管制 (43)control tower 塔台  
(44)operation & dispatcher 签派员 (45)cruise 平航 (46) runway 跑道  
(47)taxiway 滑行道 (48)I.D.L 国际日线 (49)time zone 时区  
(50)estimated time of arrival (ETA)预计到达时间  
(51) estimated time of departure (ETD)预计起飞时间  
(52)apron围裙 (53)jet lag 飞机时差症 (54)tail wind 顺风 (55)head wind 逆风  
(56)jetway(passenger bridge) 空桥 (57)crew 机组员 (58)infant 婴儿  
(59)unaccompanied minor(UM)没有家长同行ㄉ小孩 (60)briefing 任务提示  
(61)home base 基地 (62)pilot(captain) 机长 (63)co-pilot(first officer)副机长  
(64)clear air turbulence 晴空乱流 (65)air current气流 (66)non-endorsable 禁止转让(票)  
(67)stand-by 地面待命 (68)stop-over 中站停留 (69)layover 外站过夜  
(70)refueling stop 加油停留 (71)transit passenger 转机旅客  
(72)waiting lounge 候机室 (73)baggage inspection 行李检验  
(74)hand baggage 手提行李 (75)umaccompanied baggage 托运行李  
(76)custom 海关 (77)quarantine 检疫 (78)immigeration 移民局  
(79)baggage tag 行李签 (80)connection 班机接驳 (81)destination 目的地  
(82)free baggage allowance 行李重量限制 (83)general declaration 舱单  
(84)load factor 载客率 (85)on time performance 准点率 (86)LOST-N-FOUND 失物招领  
(87)confirmation 确定 (88)reissued ticket 重开的票  
(89)passenger manifst 旅客名单(90)wheelchair 轮椅  
(91)ground staff 地勤 (92)take off 起飞 (93)live vest救生衣  
(94)non-stop flight 直飞班机 (95)immigration card 入境表格  
(96)terminal航空站 (97)hijack 劫机 (98)demonstration 示范  
(99)evacuate 疏散 (100)traffic congestion 航路拥挤

2. before take-off  起飞前/登机后
1. morning, madam（sir）. welcome board!
早上好，女士（先生）。欢迎登机！
2. may i introduce myself, i''m ___, the chief purser of 
this flight.
请允许自我介绍。我叫___，本次航班的乘主任务长。
3. morning, sir. welcome aboard. business class or economy?
早上好，先生。欢迎登机。坐公务还是经济舱？
4. follow me, please. your seat is in the middle of the cabin.
请跟我来，您的座位在客舱中部。
5. an aisle seat on the left side ------ here you are, sir.
是左边靠走廊座位------这是您的座位。
6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.
恐怕您坐错位子了，20c正好在那边走廊的后二排。
7. excuse me for a second, i’ll check.
请稍等一下，我查查看。
8. the plane is about to take off. please don''t walk about in the cabin.
飞机马上要起飞了，请不要在客舱内走动。
9. you know the weather in hongkong is not so good. it has been delayed.
你知道香港的天气不太好，飞机延误了。
10. air china flight ca937 leaves at 0730 in the morning.
中国国际航空公司ca937航班，上午7：30起飞。
11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.
ca926航班17：40离开东京直飞回北京。
12. you’re flying economy class. is that right?
您是坐经济舱，对吗？您想看这些报纸或杂志吗?
13. would you like anything to drink first?
您想先喝点什么?
14. here is today''s menu．what would you like to have?
这是今天的菜单，你想吃些什么?
15. thank you for waiting sir．here you are．anything more?
谢谢，让您久等了。这是您的饭和咖啡，还要点什么? 
16. how about the sweet?
甜食要不要? 
17. may i clear up your table now?
现在可以收拾您的桌子吗? 
18. are you going to study there or just for sight seeing?
你是去学习还是只去旅游? 
19. the flight has been delayed because of bad weather．
由于天气恶劣，航班已经延误。 
20. we can''t take off because the airport is closed due to poor visibility.
由于低能见度，机场关闭，我们不能起飞。 
21. our plane is bumping hard．please keep your seat belt fastened。
我们的飞机颠簸得厉害，请系好安全带。

3. emergency situation 紧急情况

1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.
马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。
2. don''t panic!
不要惊慌。
3. our captain has confidence to land safely. all the crew members of this flight are well 
trained for this kind of situation. so please obey instructions from us.
我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4. take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by 
pulling down the red tab.
请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6. put the mask over your face!
戴上氧气面罩！
7. bend your head between your knees!
把你的头弯下来放在两膝之间！
8. bend down and grab your ankles.
弯下身来，抓住脚踝。
9. get the extinguisher.
拿灭火器来！
10. open seat belts. leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！
11. this plane has eight emergency exits. please locate the exit nearest to you. 
本架飞机有八个安全门，请找到离你最近的那个门。
12. jump and slide down!
跳滑下来！

4.客舱服务
1、欢迎您乘坐南航班机。
It’s nice to have you aborad China Southern Airlines. 
2、请出示您的登机牌。 
May I see your boarding pass? 
3、我来为您引座。 
I’ll show you your seat. 
4、请随我来。 
Follow me,please. 
5、我帮您拿行李好吗？ 
May I help you with your bag? 
6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。 
You should take your assigned seat,for the plane must keep its balance when it takes off. 
7、这是呼叫钮，如果需要我们帮忙，请按一下。 
This one is the call button,if you need us for anything,please push it. 
8、请将您的椅背调直。 
Please put the back of your seat in an upright position. 
9、让您感到舒适是我们的职责。 
It’s our duty to let you feel as comfortable as possible. 
10、请把您的箱子放在行李架内。 
Please put your box in the overhead bin. 
11、您不能把行李放在这儿，过道不能堵塞。 
You may not leave the baggage here.The aisle shouldn’t be blocked. 
12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。 
The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane. 
13、由于地面有雾，本次班机将延误约两小时。 
The flight will be delayed about 2 hours due to ground fog. 
14、由于空中航路拥挤，我们要等待通行许可（才能起飞）。 
Owing to the heavy air traffic,we’ll wait until a take-off clearance is given. 
15、我们须等待跑道上的冰被清除。 
We have to wait until the ice on the runway has been cleared. 
16、我们的飞机要装完货才能起飞。 
Our plane can’t take off until the cargo is loaded. 
17、我们正在等待几位乘客办理登机手续。 
We are waiting for a few passengers to complete boarding formalities. 
18、如果有进一步的消息，我们会立即通知你（们）的。 
If we have any further information,we’ll let you know immediately. 
19、请您回到您座位上好吗？飞机马上要起飞了。 
Would you please return to your seat?The plane is taking off soon. 
20、请在安全带信号消失前坐在座位上，系好安全带。 
Please stay in your seat and keep your seat belt fastened until the sign has been turned off. 
21、飞机马上要起飞了，请不要在客舱内走动。 
The plane is about to take off.Please don’t walk about in the cabin. 
22、头等舱乘客的盥洗室/厕所位于前舱，其他乘客的在后面。 
The toilet for first class passengers is located in the front of the cabin and the one for other passengers in the rear. 
23、盥洗室/厕所有人用着。 
The lavatory is occupied. 
24、盥洗室/厕所没人。 
The lavatory is vacant. 
25、您可放下遮阳板，关掉阅读灯，系好安全带，这样您能好好休息一下。 
You could draw down the window-shade and turn the reading light off and fasten your seat-belt so that you can take a good nap. 
26、为确保飞行和通信系统的正常操作，请您不要使用手提电话/激光唱机/调频收音机。 
In order to ensure the normal operation of airplane navigation and communication system,you are kindly requested not to use your callularphone/CD player/FM receiver. 
27、我们前方有大雷雨，无法穿越。我们决定返回杭州。非常抱歉由此给您带来的不便。 
There is a heavy thunderstorm ahead of us.We have no way to pass it.So we have decided to return to Hangzhou.Much to our regret for the inconvenience that may cause you. 
28、我们马上要供应饮料了。请放下您的小桌板。 
Now we’ll be serving drinks.Please pull down your tary table. 
29、先生，您想要杯香槟吗？ 
Would you like a glass of champagne,sir? 
30、您想来点热/冷饮料吗？ 
Would you like something hot/cold to drink? 
31、您是要淡茶还是浓茶？ 
How do you like your tea?Weak or strong? 
32、咖啡还未冲好，来杯热茶好吗？ 
Coffee isn’t ready yet.Would you like to have a cup of hot tea instead? 
33、您想在饮料里放点冰块吗？ 
Would you like some ice in your drink? 
34、小心烫手！ 
It’s hot!Mind your hand. 
35、您喜欢直喝威士忌还是加冰块？ 
Would you like your whisky straight or on the rocks? 
36、您准备现在用午餐吗？ 
Are you ready for your lunch now? 
37、我们马上给您提供正餐。这是茶单。 
We’ll soon be serving dinner.Here is the menu. 
38、您想要吃什么？烤牛肉还是熏火腿？ 
What would you like to have?Roasted beef or smoked ham? 
39、我们机上配备的餐食既有中式口味也有西式口味。 
Our meals on board are designed to meet both Chinese and Western tastes. 
40、我们有多种菜肴供您选择。 
We have a selection of dishes for you. 
41、先生，您还要点别的什么吗？ 
Would you like more of anything,sir? 
42、您要什么样的牛排？嫩点的、适中的、还是老点的？ 
How do you like your steak done? Rare,medium or well-done? 
43、对不起，鱼没有了。您能换一道菜吗？我们有鸡……您想来点吗？ 
I’m sorry.There is no more fish left.Can you make a change?We have chicken…Would you like some? 
44、这是您的小菜，这是您的牛排，请慢用。 
This is your hors d’oeuvre and this is your steak.Please enjoy your meal. 
45、对不起，让您久等了。 
I’m sorry for keeping you waiting. 
46、您能喜欢我非常高兴。再来点吗？ 
I’m glad you like them.Would you like to have some more? 
47、您对这顿饭还满意吧？ 
How do you like the meal? 
48、您介意我把这些东西拿走吗？ 
Would you mind me taking these away? 
49、您可以就如何提高机上质量给我们提些建议吗？ 
Could you give us some advice on how to improve our inflight service? 
50、这是本次航班的纪念品，但愿您能喜欢它。 
This is our flight souvenir.I hope you’ll like it. 
51、您买点机上免税商品吗？ 
Would you like to buy some duty free items? 
52、请您让开过道，以便让其他旅客通过。 
Could you please step aside and allow the other passengers to go through. 
53、如果您需要任何帮助，请按呼唤铃；如果您想阅读，请打开阅读灯；如果您需要休息，可以按住座椅扶手上的按钮，身体向后仰，放倒座椅靠背。这是通风孔，您可以把它向任意方向调节，或向右旋紧关掉。 
If you need any help,please press this call button.If you want to read,you can turn on the reading light.If you’d like to have a rest,you can press this button on your armrest and lean back at the same time.Here is the air vent.You can turn the knob here in whichever direction you like,or you can turn it off by turning it tightly to the right. 
54、我理解您，我替您去看看是否有空座位，请您暂时坐在这个座位。 
I appreciate your problem and I’ll see if there is any empty seat.Would you please sit here for the time being. 
55、根据最新规定您可以升舱，不过要付差价部分的钱。 
According to the latest regulations,you can upgrade your class,but you have to pay the extra.
56、请您配合一下不要把行李放在紧急出口旁边。您可以把它放在座位下面。 
I’m afraid you can’t leave your bag there.You are sitting next to the emergency exit.I think you may find there’s enough room to put it under your seat. 
57、对不起，请回到座位上，飞机马上起飞，厕所暂时停用。 
Excuse me.Would you please return to your seat?We are taking off soon,and the lavatory has been suspended. 
58、请您把孩子抱在安全带外面，对孩子会舒服些。我们有加长的安全带。 
Excuse me.Would you please hold your baby outside the seat belt.That will 
be more comfortable for the baby.I can get you a supplementary seat belt. 
59、对不起，请您们几位谈话声音小些，以免影响其他客人休息。 
Excuse me,but could you talk softly to avoid disturbing the others.
60、起飞后您可以使用手提电脑，但下降时请关闭。 
After take-off you may use the laptop computer but not during descending. 
61、几分钟之后我们将提供饮料（快餐、餐食），请放下您前面的桌板。 
In a few minutes we’ll be serving drinks(snacks,meals).Please pull down the seat table in front of you. 
62、您想喝点什么饮料吗？我们有矿泉水，橙汁，可口可乐，雪碧等，您喜欢哪一种？ 
Would you like something to drink?We have mineral water,orange concentrate juice,CocaCola,Sprite and so on.Which do you prefer? 
63、您喜欢淡茶还是绿茶？ 
How do you like you tea,Weak or strong? 
64、对不起，我们服务时您睡着了，没有叫醒您，现在您想喝些什么？ 
Sorry,you were sleeping while we served.I didn’t want to interrupt you.Now,what would you like to drink? 
65、您喜欢您预定的牛排烤几成熟？嫩些，中等，还是老些？ 
How would you like your steak?Rare,medium or well-done？ 
66、我们可以为您提供素食。飞机上备有素食。但您在订票时提出申请会更有帮助。 
We can serve you a vegetarian meal.We have vegetarian food on board.But it does help if you request for special meal when you book your ticket. 
67、哪位旅客预定了犹太餐（素食，儿童餐，穆斯林餐）？ 
Who has ordered Kosher meal(vegetarian food,baby food,Moslem food). 
68、您需要多少牛奶？您觉得牛奶热吗？ 
How much milk do you want?Do you think the milk is warm enough? 
69、是的，我们飞机上有摇篮，但您要换到前客舱就坐。 
Yes,we have a little cot on board.But you have to change to the front cabin.I’ll set up a cot right there. 
70、当安全带信号灯亮起来的时候，比如颠簸时，您应该把孩子从摇篮中抱起，抱在怀里，系好安全带。 
You should remove your baby from the bassinet whenever the Fasten Seat Belt sign is switched on,for example,during turbulence,and hold your babby in arms with the seat belt fastened. 
71、您需要给孩子换尿布的话，请到洗手间，里面有一个小桌板。如果您需要帮助的话，请告诉我们。 
You can go to the lavatory if you want to change the diapers for the baby.There’s baby change table there.If you need any help,please don’t hesitate to call us at any time. 
72、您需要买一些免税物品吗？今天航班上的物品品种繁多。 
Would you like to buy some duty-free goods?We have a wide selection on board today. 
73、我们的免税商品都是世界名牌，我们可以承诺这些商品都是质优价廉的。 
Our duty free merchandises are very famous worldwide,and we can assure you that they are of the best quality and the prices are rather low. 
74、这种商品是中国特产，非常有名，值得一买。 
This is one of the Chinese specialities.It’s famous and worth buying. 
75、我们接受美圆的旅行支票和主要信誉卡，比如维萨卡，运通卡，万事达卡，JCB卡等等。 
We accept US dollar traveler’s checks and such major credit cards as VISA card,American Express,Master card,JCB card and so on. 
76、打搅一下，落地前请您填写这些表格，以方便您办理海关，移民，检疫等手续。 
Excuse me ,would you please fill out these forms before landing?You’ll need them when you go through Customs,Immigration and Quarantine. 
77、如果您在填写表格时有疑问或困难请找乘务员，我们很高兴为大家服务。 
Please do not hesitate to call us if you have any questions or difficulties in filling out these forms.We are very glad to be at your service. 
78、根据当地政府检疫的规定，严禁旅客携带任何新鲜水果，鲜花，奶制品，肉类，动植物种子等入境。 
According to the regulations of Quarantine of the local government,passengers are not allowed to bring in any fresh fruit,cut flowers,diary products,meat,animal or plant origin. 
79、别太紧张，咱们去清洗一下伤口，放松。我去取急救药箱。请用纱布按住伤口，我来调节座位。躺下，休息一会。 
Don’t get nervous.Let’s go to wash the cuts.Take it easy.I’ll go and get the first-aid kit.Please press the wound with gauze.I’ll adjust the seat back.Lie down and have a rest. 
80、很遗憾，飞机上没有医生。不过机长已经决定在附近的备降机场着陆。停机坪上有救护车等侯，希望您尽快痊愈。 
I’m sorry to tell you there are no doctors here.But the captain has decided to land at an alternate airport nearby.There will be an ambulance on the apron.We hope you ‘ll be all right in no time. 
81、留神脚下，外面在下雪（下雨），当心划倒。 
Mind your step please.It’s snowing(raining) and very slippery outside. 
82、北京比东京晚一小时，在同一天。 
Beijing is one hour behind Tokyo on the same day. 
83、纽约比北京早12小时，但晚一天。 
New York is 12 hours ahead of Beijing but one day behind. 
84、对不起，由于本机场天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。 
We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better. 
85、由于地面大雾航班将要被延误两小时。我们要等到雾消散才能起飞。 
Our plane will be delayed for about two hours due to heavy ground fog.We have to wait till the fog lifts.