国外著名酒店工程部操作程序-4(英文)REPAIRSANDMAINTENANCE(57-76).docx
国外著名酒店工程部操作程序-4(英文)REPAIRSANDMAINTENANCE(57-76).docx
- 配套讲稿：
如PPT文件的首页显示word图标，表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制：
部分文档作品中含有的国旗、国徽等图片，仅作为作品整体效果示例展示，禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词：
- 国外 著名 酒店 工程部 操作 程序 英文 REPAIRSANDMAINTENANCE 57 76
- 资源描述：
-
- Isolate steam, water, gas, electricity, etc., before commencing work on machinery. If possible, attach safety tag to controller. - Do not switch on any electrical circuit breaker before making sure that no one is working on circuit. - Use correct method of lifting. - Be careful of naked flames particularly in the vicinity of flammable matter. - Do not work on ladders behind doors or anywhere the ladder may be accidentally hit. - Know location of first aid kits and the people trained in their use. - Report all injuries no matter how trivial. - Protect long hair from machinery. - Be careful on slippery floors particularly in kitchens or car park. - Do not allow oil or grease to pollute any work area. - Know the various types of fire extinguishers and their use. Work in Guest Rooms ================ When work is to be carried out in Guest rooms several factors and rules have to be observed to ensure guests privacy and security are maintained. If work is to be completed in an occupied room, a number of points should be remembered. - Prior to entering the room, you should knock on the door and wait for a response. If the guest is obviously out then the door may be opened announcing yourself at the same time. - When working in a guest room – occupied or unoccupied, the door should be kept open at all times. - Work requests should be actioned on the day of receipt and finished on the same day. If this is not possible the chief Engineer should be informed so that this guest may be offered a room change, or to ensure the room is not let to an arriving guest. - Radios or Televisions should not be used when working in a room. - Do not, under any circumstances touch anything belonging to the guest. - Always leave the room as you found it . Tools of Your Trade ============== The Hotel doesn’t normally supply tradesmen’s tools and you are responsible for supplying your own. Please look after these tools of your trade as the Hotel will not be held liable for the loss of such items. Any Hotel tools that are used should be treated accordingly, keeping them clean and in good condition. Work Quality ========= It cannot be stressed enough that the work you perform should be of the highest quality. The finished product should always reflect a sense of pride in your work. Bad workmanship reflects upon the Hotel overall and especially upon you as a tradesman. STANDARDS AND PROCEDURES DEPARTMENT: JOB CATEGORY: ENGINEERING KEN-FIX-IT/HANDYMAN HEAD: BRIAN MOORE G.M. APPROVAL: DATE: TASK: KEN-FIX-IT MAINTENANCE PROGRAM STANDARD: The Sheraton Wentworth engineering department will provide a regular inspection and repair (Ken-Fix-It) programme to maintain Sheraton standards and maximum room availability at all times, thus reducing costly urgent repairs and guest inconvenience. This programme will be carried out in accordance with the Sheraton Corporation divisional policies, standards and procedures. 1. Maintenance check lists will be used for all Ken-Fix –It inspections of guestrooms, suites and public areas. See annexes A-D. 2. 25%(120) of all guest rooms and suites; 50% of all them and hospitality suites; and the Premier suite will be inspected each ITT month. 3. All public areas will be inspected each ITT month. 4. All defects will be remedied during Ken-Fix –It inspections with any work requiring Tradesmen attention placed on work request system. 5. Any areas or rooms inspected which have major defects are to be placed out-of –order until rectified. These include such defects as phone not working, TV not working etc. ===================================================================== PROCEDURE: 1. If any defect cannot be remedied immediately, a work request is raised applicable to the appropriate trade. If the defect is major the Assistant Chief Engineer is to be informed and the room put out-of-order until repaired. 2. The chief engineer is to inspect 10% of rooms checked monthly by the “Ken-Fix-It” programme. 3. A monthly summary report of rooms inspected is to be filed with the engineering monthly replacement can be investigated. ANNEX A KEN-FIX-IT GUESTROOM CHECKLIST ROOM __________________ DATE__________________ INSPECTED BY __________________ ENTRANCE DOOR NUMBER CARETS DOOR APPEARANCE CEILING LOCK OPERATION DOOR STOP TV OPERATION SAFETY CHAIN CHAIRS PEEP HOLE TABLE FIRE EXIT SIGN BED HEAD INNKEEPERS ACT BED CASTORS DOOR CLOSURE/HINGES DESK & BEDSIDE LAMPS CLOCK/RADIO CONSOLE WARDROBE DOORS WARDROBE FITTINGS CURTAINS WARDROBE LIGHTS SHUTTERS DRAWER OPERATION WINDOWS TELEPHONES CEILING LIGHTS SPRINKLEHEADS PICTURES CUPBOARD/DRAWER OPERATION A/C THERMOSTAT FRIDGE OPERATION CLEAN FILTER TOASTER OPERATION A/C DRAIN JUG OPERATION A/C GRILLS OPERATING INSTRUCTIONS MIRRORS TIMBERWORK APPEARANCE WALLS BATHROOM DOOR CLOSURE/HINGES ____ NONSLIP MAT ____ BATHROOM DOOR LOCK ____ CLOTHES LINE ____ STRIP LIGHTS ____ VENT ____ TAPS ____ SHOWERHEAD ____ PLUGS ____ CLOTHING HOOKS ____ TOWEL RAILS ____ TOILET SEAT ____ SHOWER CURTAIN & RAIL ____ TOILET FLUSH ____ GROUTING _____ FLOOR DRAIN ____ SOAP DISH _____ VANITY CONDITION ____ TOILET ROLL _____ CUPBOARD ____ MIRRORS _____ DEFECTS/REMARKS _______________________________________________________________________________ ___________________________________________________________________________________________________________________________________________________________________________________________________________________ ANNEX B DEN-FIX-IT GUEST ROOM CHECKLIST ROOM ___________________ DATE _______________________ INSPECTED BY ___________________ ENTRANCE _____ A/C THERMOSTAT _____ DOOR BELL _____ CLEAN FILTER _____ DOOR NUMBER _____ A/C DRAIN _____ DOOR APPEARANCE _____ A/C GRILL _____ DOOR CLOSURE/HINGES _____ WINDOWS _____ PEEP HOLE _____ CURTAINS _____ SAFETY CHAIN _____ SOFA _____ INNKEEPERS ACT _____ DIMMER & CHANDELIER _____ FIRE DIRECTIONS _____ HALL LOUNGE ______ INTERNAL DOOR LOCKS ______ FRIDGE OPERATION _______ DOOR HINGES/CLOSURE _______ TOASTER OPERATION ______ DOOR STOPS ______ JUG OPERATION ______ WARDROBE LIGHT _______ CUPBOARDS _______ WARDROBE FITTINGS _______ MIRRORS ______ MIRRORS ______ DESK & TABLE LAMPS _______ CEILING LIGHT _______ TELEPHONE _______ CHAIRS _______ TABLES _______ BEDROOM BATHROOM BEDSIDE LAMPS ________ STRIP & CEILING LIGHTS _______ BED HEAD _________ TAPS ______ BED CASTORS ________ TOWEL RAILS ______ CLOCK RADIO CONSOLE _________ SHOWER CURTAIN & RAIL ______ T.V. OPERATION ________ GROUTING ______ PHONE ________ SOAPDISH ______ CHAIRS ________ TOILET ROLL _______ CURTAINS _________ HAIRDRYER ______ WINDOWS ________ MIRRORS _______ VALET ________ NON SLIPMAT ______ PROCEDURES: (continued) TABLE CLOTHES LINE ______ DIMMER & CEILNG LIGHTS _____ PICTURES ______ PICTURES _____ SHOWER HEAD ______ A/C THERMOSTAT ______ CLOTHING HOOKS ______ A/C GRILL ______ TOILET SEAT ______ CLEAN FILTER ______ TOILET FLUSH _______ FLOOR DRAIN ______ GENERAL VANITY CONDITION _______ CUPBOARD _______ WALLS _______ CARPETS _______ WOODWORK _______ POWER POINTS ________ SPRINKLER HEADS ________ PROCEDURES: (continued) REMARKS/DEFECTS _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ANNEX C KEN-FIX-IT GUEST FLOOR AREA INSPECTION ROOM __________________ DATE ________________________ INSPECTED BY __________________ DOORS CLOSURE/HINGES ______ POWER POINTS ______ DOORS HANDLES/LOCKS ______ ROOM NUMBER SIGNS ______ DOOR SIGNS/LETTERING ______ LIFT LOBBY SIGNS _____ WINDOW BUNDS _______ ASHTRAYS _____ VENTS/GRILLS ______ MIRRORS _____ EXIT LIGHTS ______ WALL LIGHTS _____ CEILING LIGHTS ______ CORRIDOR PICTURES ______ CARPETS _______ LOBBY FURNITURE _____ WALL PAPER _______ TELEPHONE ______ CEILING _______ COTS & FOLD AWAY BED _____ FIRE HOSES & CUPBOARDS _______ FOR SAFETY _____ SPRINKLER HEADS _______ DEFECTS/REMARKS ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ANNEX D KEN-FIX-IT GUEST FLOOR AREA INSPECTION ROOM __________________ DATE ________________________ INSPECTED BY __________________ ENTRY SIGNS _____ CEILING/VENT _____ ENT DOOR CLOSURE/HINGES _____ WALL TILES/GROUTING _____ ENT DOORS HANDLES/LOCKS _____ FLOOR TILES ______ ASH TRAYS _____ URINALS FLUSHINGS ______ RUBBISH BINS ______ HAND BASINS & PLUGS ______ FLOOR DRAINS ______ CUBICAL DOOR LOCKS/HINGES ______ HAND DRIERS ______ W/C FLUSHING ______ TOWEL DISPENSERS ______ W/C SEATS ______ SOAP DISPENSERS ______ COAT HOOKS ______ MIRRORS ______ PAPER DISPENSERS _____ POT PLANTS ______ SPRINKLER HEADS ______ POWER POINTS ______ LIGHTS ______ DEFECTS / REMARKS _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ The Work Request System It is the responsibility of all Chief Engineers to maintain and support a “Work Request System.” The purpose is to establish a standard system to request work from the Engineering Department and is considered a mandatory procedure for all Sheraton Hotels. It’s function is to provide a visual barometer of work load, minimise verbal communications and provide written records of work requested. Additionally, It can identify what is being done and the locations of maintenance employees. It can also be a limited manpower scheduling aid and efficiency indicator. The “Work request Form” or tickets consist of three pages usually white, blue and buff colours with printing identical on each page. The forms are available from Sheraton Supply or can be printed locally and modified to such individual Hotel operations and requirements. The “Assignment Board” is an important part of the “Work Request System” and can be designed in various ways to suit Hotel operations and requirements. It consists of a board with hooks placed in horizontal rows and vertical columns and should be installed adjacent to the Engineer’s office (Figure 2). The columns are labelled by trades or names. In some cases, the first column night be labelled “Emergency,” however with the widespread use of paging systems, this column may not be necessary. Whether a Hotel uses names or trades is a function of the size of the engineering staff and can be left to the discretion of the Chief Engineer. It is of course always desirable to assign work using individual names as well as identifying priorities. However, this may become impractical for large staffs where a combination of names and trades could be considered or sub assignment boards can be used as in Figure 3. The “Assignment Board” using sub-boards has the important advantage of assigning work requests to the person and in order of priority on a daily basis. When work is complete the requests are ret展开阅读全文
咨信网温馨提示：1、咨信平台为文档C2C交易模式，即用户上传的文档直接被用户下载，收益归上传人（含作者）所有；本站仅是提供信息存储空间和展示预览，仅对用户上传内容的表现方式做保护处理，对上载内容不做任何修改或编辑。所展示的作品文档包括内容和图片全部来源于网络用户和作者上传投稿，我们不确定上传用户享有完全著作权，根据《信息网络传播权保护条例》，如果侵犯了您的版权、权益或隐私，请联系我们，核实后会尽快下架及时删除，并可随时和客服了解处理情况，尊重保护知识产权我们共同努力。
2、文档的总页数、文档格式和文档大小以系统显示为准(内容中显示的页数不一定正确)，网站客服只以系统显示的页数、文件格式、文档大小作为仲裁依据，个别因单元格分列造成显示页码不一将协商解决，平台无法对文档的真实性、完整性、权威性、准确性、专业性及其观点立场做任何保证或承诺，下载前须认真查看，确认无误后再购买，务必慎重购买；若有违法违纪将进行移交司法处理，若涉侵权平台将进行基本处罚并下架。
3、本站所有内容均由用户上传，付费前请自行鉴别，如您付费，意味着您已接受本站规则且自行承担风险，本站不进行额外附加服务，虚拟产品一经售出概不退款（未进行购买下载可退充值款），文档一经付费（服务费）、不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。
4、如你看到网页展示的文档有www.zixin.com.cn水印，是因预览和防盗链等技术需要对页面进行转换压缩成图而已，我们并不对上传的文档进行任何编辑或修改，文档下载后都不会有水印标识（原文档上传前个别存留的除外），下载后原文更清晰；试题试卷类文档，如果标题没有明确说明有答案则都视为没有答案，请知晓；PPT和DOC文档可被视为“模板”，允许上传人保留章节、目录结构的情况下删减部份的内容；PDF文档不管是原文档转换或图片扫描而得，本站不作要求视为允许，下载前可先查看【教您几个在下载文档中可以更好的避免被坑】。
5、本文档所展示的图片、画像、字体、音乐的版权可能需版权方额外授权，请谨慎使用；网站提供的党政主题相关内容(国旗、国徽、党徽－－等)目的在于配合国家政策宣传，仅限个人学习分享使用，禁止用于任何广告和商用目的。
6、文档遇到问题，请及时联系平台进行协调解决，联系【微信客服】、【QQ客服】，若有其他问题请点击或扫码反馈【服务填表】；文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“【版权申诉】”，意见反馈和侵权处理邮箱：1219186828@qq.com；也可以拔打客服电话：0574-28810668；投诉电话：18658249818。
实名认证
平台协调中心【客服】
自信AI助手
微信客服
客服QQ
发送邮件
意见反馈
链接地址：https://www.zixin.com.cn/doc/6133788.html