英语完美面试宝典.pdf

PERFECT PHRASES for the PERFECTINTERVIEW*from th.&U 帆 Ptr/e4 BoobHundreds of Readyto-Use Phrases that Succinctly Demonstrate Your Skills,Your Experiences,and Your Value in Any Interview SituationCarol Martin,author of Boost Your Interview IQPre McGnnv-Hilt cparnnCopyright 2005 by The McGraw-Hill Companies,Inc.All rights reserved.Manufactured in the United States of America.Except as permitted under the United States Copyright Act of 1976,no part of this publication may be reproduced or distributed in any form or by any means,or stored in a database or retrieval system,without the prior written permission of the publisher.0-07-146643-6The material in this eBook also appears in the print version of this title:0-07-144982-5.All trademarks are trademarks of their respective owners.Rather than put a trademark symbol after every occurrence of a trademarked name,we use names in an editorial fashion only,and to the benefit of the trademark owner,with no intention of infringement of the trademark.Where such designations appear in this book,they have been printed with initial caps.McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions,or for use in corporate training programs.For more information,please contact George Hoare,Special Sales,at george_hoaremcgraw- or(212)904-4069.TERMS OF USEThis is a copyrighted work and The McGraw-Hill Companies,Inc.CMcGraw-Hiir9)and its licensors reserve all rights in and to the work.Use of this work is subject to these terms.Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work,you may not decompile,disassemble,reverse engineer,reproduce,modify,create derivative works based upon,transmit,distribute,disseminate,sell,publish or sublicense the work or any part of it without McGraw-HilFs prior consent.You may use the work for your own noncommercial and personal use;any other use of the work is strictly prohibited.Your right to use the work may be terminated if you fail to comply with these terms.THE WORK IS PROVIDED“AS IS.”McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY,ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK,INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE,AND EXPRESSLY DISCLAIM ANY WARRANTY,EXPRESS OR IMPLIED,INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.McGraw-Hill and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free.Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy,error or omission,regardless of cause,in the work or for any damages resulting therefiom.McGraw-Hill has no responsibility for the content of any information accessed through the work.Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect,incidental,special,punitive,consequential or similar damages that result from the use of or inability to use the work,even if any of them has been advised of the possibility of such damages.This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract,tort or otherwise.DOI:10.1036/0071466436To Mother who is here in spiritThis page is intentionally left blankFor more information about this title,click hereContentsAcknowledgments xiIntroduction xiiiPart One:Getting Ready for the Interview 1Chapter One:How to Use Perfect Phrases to Land Your Dream Job 3The Words You Use Send a Strong Message 3Finding the Key Words and Phrases for Your Position 9Using the Job Description to Prepare Your Perfect Phrases 13Top Eight Word Mistakes Candidates Make in Job Interviews 16Preparing for Follow-Up Questions 21Exercise for Preparing for Follow-Up Questions 22Getting Ready for Success 23VIIContentsPart Two:Perfect Phrases for the Perfect Interview:General Questions 25Chapter Two:Who Ybu Are and What Ybu Know 27Breaking the Ice 28Getting to Know You 31Past Experiences 34Career Goals 36Industry Savvy 38Position Savvy 41Strengths 44Uniqueness 47Chapter Three:Skill Sets 49Creativity 51Communications 54Strategic Thinking 57Assertiveness 59Negotiations 62Problem Solving 64Analysis 67Adaptability 70Ability to Work with Others 73Meeting Deadlines 76Decisiveness 79Initiative 82Flexibility 85Organizational Skills 88viiiContentsAbility to Learn on the Job 91Prioritizing 94Time Management 97Ch叩ter Four:The Difficult Questions 101Dealing with Conflict 102Handling Crises 105Past Career Baggage 109Getting Fired 112Working for a Problem Company 115Problems with Previous Boss 118Lacking Experience 121Taking Risks 124Physical Disabilities 127References 130Salary 133Part Three:Perfect Phrases for the Perfect Interview:Specific Types of Jobs 135Chapter Fiv e:Perfect Phrases for Executive Management 137Leadership 138Management Style 139Keeping Abreast of Current Business 140Financial Savvy 141The Big Picture 143ixContentsChapter Six:Perfect Phrases for Managers 145Decision Making 146Delegation 148Motivating Others 149Communication Style 151Ability to Influence Others 152Chapter Sev en:Perfect Phrases for Supervisors 153Supervising Others 154Handling Personnel Problems 155Follow-Through 157Initiating 159Problem Solving 161Part Four:Final Preparations 163Chapter Eig ht:Exercises for the Perfect Phrase 165Quiz:Writing Your Own Perfect Phrases 165Answers 169Your PositionYour Words 173xAcknowledgmentsThank you to Donya Dickerson who is the best editor around.She pushed and pulled and we made a great book.An acknowledgment and thanks to everyone that I have interviewed or coached over the many years of my experience.You are the stories behind my examples and answers.Thank you to Kathy Sparks my wonderful Virtual Assistant who is a nag and a wonderful caretaker.Copyright 2005 by The McGraw-Hill Companies,Inc.Click here for terms of use.This page is intentionally left blankIntroductionWords,words,words.Theyre everywhere.And using the right words is crucial to your success.Words are extremely important when we are trying to sell someone on an idea or attempting to influence a deci-sion.The most common example of using words to influence is in any type of sales transaction.Regardless of whether you have ever thought of yourself as a wsales person or not,when you are in job search,you are in fact entering into a sales situation in which your words will be used to influence a decision.That decision will be whether the employer thinks you are the best candidate for the job.Using the right words in the job search begins when you write your resume.To have a successful resume you should use the same words that employers use.These are the words that are used in postings and ads.Whether your resume is read by an electronic resume system or by a human resume reader,the process will be the samescanning forz/key words.If the words are not there,you will not get the interview.The point is that it is not only important to use the/zrightH words and language during your job searchit is essential!xiiiCopyright 2005 by The McGraw-Hill Companies,Inc.Click here for terms of use.IntroductionThis book provides you with the key words and phrases to use during your next interview,regardless of what industry you work in or what position you are interviewing for.These phrases can also be used as you write your resume.Becoming aware of key words and knowing that the resume reader will be seeking out these words will result in your being more focused and on track to provide the employers what they are seeking.In this book,you will receive phrases and words to assist you in expressing yourself in the strongest way possible.You will also learn to determinewkey wordsfor the job you are applying for,as well as the company or industry that you will be working in.By reviewing these phrases and becoming familiar with the words and phrases used to answer questions,you will find yourself expressing yourself with more confidence and will not feel as tongue tied as you may have when such questions were asked in past interviews.The more confident you feel,the stronger impression you will make during the interview.The stronger the impression you leave,the more likely you will be considered a strong contender for the job.xivPart OneGetting Ready for the InterviewCopyright 2005 by The McGraw-Hill Companies,Inc.Click here for terms of use.This page is intentionally left blankChapter OneHow to Use Perfect Phrases to Land Your Dream JobThe Words You Use Send a Strong MessageYou are selling yourself during the entire job search process,beginning with the words you choose to write your resume and continuing through the interview,salary negotiation,and acceptance of the offer.You are constantly revealing information about yourself and putting together a picture of yourself with words.And the words you use give details and add life and drama to your statements and stories.Before we look at the specific phrases you can use for success,letzs discuss some important ideas about choosing the best words for your interview.For starters,you should be aware of the key words used in your industry,in the companies you want to work for,and in the specific job positions you are applying for.Knowing the vocabulary for these areas is critical to your success as you interview for a specific job.3Copyright 2005 by The McGraw-Hill Companies,Inc.Click here for terms of use.Perfect Phrases for the Perfect InterviewHow will I know which words and phrases are key for the position or industry that I am applying for?There are various sources you can look to if you want to learn words and phrases specific to your industry.You can look at company Web sites,their PR material,and even Web sites of competitors to learn what language they use.You can also look at trade magazines and journals,and even books for that industry as another resource.Another very accessible source of key words and phrases is actually one thats free and that can save you valuable time.Using job boards,you can go online and look at job postings where you will discover the exact words used in the job,company,and industry.One more source to consider is the classified ads in your local newspapers,which also feature the specific job words to use.After all,experienced professionals write these words,and you can use the words to let them know you are on their wavelength and have what they are looking for.Once you become aware of these words,you will discover that there are specific words and phrases that are universal,describing what is required to succeed at specific jobs.The correct usage of these”key words in your resume or presentation can make or break your chances of being able to impress the interviewer and sell yourself as the best person for the job.Some postings or ads are quite descriptive and have lots of details.Other postings will list only the essential facts.Look specifically for descriptive ads,which include a list of qualities and skills that are required in a candidate.This is considered the employers wish list.There is no guarantee that the words listed in the posting or description are going to be complete or that the employer wont change some of the requirements,but 4Getting Ready for the Interviewworking with the posting will help you to plan your interview script and be prepared for whatever comes your way during the interview.During the interview,whenever you are describing your successes and achievements,you will want to use up-to-date terms to describe your experiences and accomplishments.Words,like everything else in our lives have a shelf life and become old or dated.An example of using outdated words is to address a cover letter using the phrase:To whom it may concern/r While this is proper as far as grammar and protocol go,it is also very dated.This is true of industry-specific jargon as well.ExerciseOne way to prepare is to start looking at online postings,even if you arent ready to apply for a position.Begin by visiting one of the major job boards and do an online job search.Enter the title of the job you are interested in pursuing,but at this point leave the geographical preference open.By leaving the location open,you will get a broader look at the industry and the common words and phrases that are used nationwide.When you find job postings that are of interest to you,print them out and put them aside.After you have seven or eight,read through the postings noticing the words and phrases used.Read through the posting the first time for content.Then,read it again and begin to catch the key words used.Read the posting through one more time,but this time read between the 5Perfect Phrases for the Perfect Interviewlines.Become aware of what is not written.As you read between the lines,ask yourseltz/What would it take to do this job?MAs you answer this question,begin writing down words that come to mind.Words such as outgoing,”good people skills/z/very organized/good at problem solving,flexibility”may begin to surface.Even though these words arent written in the posting,these are the skills and traits that employers are seeking.These traits and skills are considered transferable,meaning that they can be taken with you from company to company,no matter the job.Here is an example of a rather vague ad that required some reading between the lines:POSTING Customer Service RepresentativeResponsibilities include answering customer calls,entering orders,and processing requests.Work in a team environment.Advancement opportunity for a professional individual with outgoing personality,good communication skills,and the ability to resolve problems quickly.This ad could be for a number of office positions that require customer contact.By reading this posting carefully,you can pick out what is written,but you can also pick up the words that are“not there.Begin to read between the lines.For example,Answer customer callsresolve problems quickly(Fast-paced call center)Good communication skillsoutgoing personality(Sales/customer service a plus)6Getting Ready for the InterviewEnter orders and process requests(Computer skills needed here)Team environment(Work with others doing similar work)Opportunity for advancement(Supervisor opportunities)By looking beyond the actual written words and phrases and making some judgments,you can assume that this company is looking for a very outgoing,high-energy person to deal with customers who have problemsand to do it quickly.The person should be computer-sawy and have leadership potential.In order to impress your interviewer,you should use the words you glean from the posting.Doing so will prove that you see what it takes to do this joba certain type of person and you are that person!For our example,you could say:From the job posting and our conversation during this interview,it sounds