管理学习题4.doc

Management, 11e (Robbins/Coulter)
Chapter 4 Managing Diversity

1) Workplace diversity refers exclusively to the differences between employee characteristics.
Answer: FALSE
Page Ref: 99
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual

2) The concept of workforce diversity expanded from compliance to an issue of business survival during the early 1980s.
Answer: FALSE
Page Ref: 99
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual

3) Demographic characteristics such as differences in age, gender, race, etc. reflect surface-level diversity among employees.
Answer: TRUE
Page Ref: 100
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual

4) Deep-level diversity refers to easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel.
Answer: FALSE
Page Ref: 100
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual

5) One of the strategic benefits of workplace diversity is that it can be viewed as moral and ethical, as well as the "right" thing to do.
Answer: TRUE
Page Ref: 100
Topic: What Is Management?
Objective: 1
Difficulty: Easy
Classification: Conceptual
6) Recent research indicates that people management benefits might be hard to come by in teams performing more interdependent tasks over a long period of time.
Answer: TRUE
Page Ref: 101
Topic: What Is Management?
Objective: 1
Difficulty: Moderate
Classification: Conceptual

7) An important impact that workplace diversity has on organizational performance is through the increase in employee turnover.
Answer: FALSE
Page Ref: 101
Topic: What Is Management?
Objective: 1
Difficulty: Easy
Classification: Conceptual

8) According to projections of the U.S. population, the ethnic groups that will exhibit the maximum change are the Hispanic and African American populations.
Answer: FALSE
Page Ref: 102
Topic: What Is Management?
Objective: 2
Difficulty: Easy
Classification: Conceptual

9) The main reason for the predicted stabilization of world population growth by 2050 is the decline in birthrates as nations advance economically.
Answer: TRUE
Page Ref: 104
Topic: What Is Management?
Objective: 2
Difficulty: Easy
Classification: Conceptual

10) People aged 65 and older are expected to soon outnumber children under age 5 for the first time in history.
Answer: TRUE
Page Ref: 104
Topic: What Do Managers Do?
Objective: 2
Difficulty: Easy
Classification: Conceptual

11) Worldwide population trends indicate that we will witness dwindling labor supply and increasing total global savings rates.
Answer: FALSE
Page Ref: 105
Topic: What Do Managers Do?
Objective: 2
Difficulty: Easy
Classification: Conceptual
12) Employers generally tend to view older workers as not being flexible or adaptable and being more resistant to new technology.
Answer: TRUE
Page Ref: 105
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual

13) Women and men now each make up almost half of the workforce in the U.S.
Answer: TRUE
Page Ref: 106
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual

14) Research indicates that men tend to prefer jobs that encourage work-life balance more than women do.
Answer: FALSE
Page Ref: 106
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual

15) Men are found to follow a nurturing, inclusive, and collaborative style of leadership, in contrast to women.
Answer: FALSE
Page Ref: 106
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual

16) In the job setting, African Americans are found to receive lower job performance ratings, be paid less, and promoted less frequently than their White counterparts.
Answer: TRUE
Page Ref: 107
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual

17) Employers are justified if they do not hire workers with disabilities as they lack job skills and experience necessary to perform as well as their abled counterparts.
Answer: FALSE
Page Ref: 108
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
18) U.S. federal law does not prohibit discrimination against employees on the basis of sexual orientation.
Answer: TRUE
Page Ref: 109
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual

19) Men are more likely than women to start out in an entry-level position, even when they have the same educational qualifications.
Answer: FALSE
Page Ref: 112
Topic: What Do Managers Do?
Objective: 4
Difficulty: Easy
Classification: Conceptual

20) Our human nature is to not accept or approach anything that's different from us.
Answer: TRUE
Page Ref: 115
Topic: What Do Managers Do?
Objective: 5
Difficulty: Easy
Classification: Conceptual

21) The ways in which people in an organization are different from and similar to one another is known as ________.
A) business etiquette
B) work culture
C) workplace diversity
D) organizational democracy
Answer: C
Page Ref: 99
Topic: Who Are Leaders, and What is Leadership?
Objective: 1
Difficulty: Easy
Classification: Conceptual

22) According to the Society for Human Resource Management, diversity ________.
A) is the collective strength of experiences, skills, talents, perspectives, and cultures that each agent and employee brings to his/her organization
B) refers to the ways in which people in an organization are different from and similar to one another
C) is an array of physical and cultural differences that constitute the spectrum of human differences
D) is often used to refer to differences based on ethnicity, gender, age, religion, disability, national origin, and sexual orientation
Answer: D
Page Ref: 99
Topic: Who Are Managers?
Objective: 1
Difficulty: Moderate
Classification: Conceptual
23) The period of time between the 1960s to 1970s focused on ________.
A) assimilating minorities and women into the corporate setting
B) making employees more aware and sensitive to the needs and differences of others
C) diversity and inclusion for business success, profitability, and growth
D) complying with laws and regulations through affirmative action policies and programs
Answer: D
Page Ref: 99
Topic: Who Are Managers?
Objective: 1
Difficulty: Moderate
Classification: Conceptual

24) During which era was the term "workforce diversity" first used?
A) new millenium
B) late 1980s
C) 1960s to 1970s
D) early 1980s
Answer: B
Page Ref: 99
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual

25) Which of the following was a feature of the period from the late 1980s to the late 1990s in terms of workplace diversity?
A) shifting from compliance and focusing only on women and minorities to including everyone
B) focusing on complying with laws and regulations, such as Title VII of the Civil Rights Act
C) seeing workplace diversity as a core business issue, important to achieve business success, profitability, and growth
D) developing corporate programs to help improve self-confidence and qualifications of diverse individuals so they can "fit in"
Answer: A
Page Ref: 99
Topic: Who Are Managers?
Objective: 1
Difficulty: Moderate
Classification: Conceptual

26) In terms of workplace diversity, the New Millenium has witnessed increased focus on ________.
A) complying with laws and regulations laid down by the Equal Employment Opportunity Commission
B) assimilating minorities and women employees into the corporate setting
C) shifting from compliance to include everyone in diversification efforts
D) diversity and inclusion for business success, profitability, and growth
Answer: D
Page Ref: 99
Topic: Who Are Managers?
Objective: 1
Difficulty: Moderate
Classification: Conceptual
27) Jeff is an employee with the accounting department at a major shipping service provider in Texas. Soon after he joined following his graduation, his company developed corporate programs to help improve self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers?
A) New millenium
B) 1960s to 1970s
C) Early 1980s
D) Late 1980s to late 1990s
Answer: C
Page Ref: 99
AACSB: Analytic Skills
Objective: 1
Difficulty: Moderate
Classification: Application

28) Which of the following demographic characteristics reflects surface-level diversity?
A) differences in values
B) ethnicity
C) personality
D) work preferences
Answer: B
Page Ref: 100
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual

29) Differences arising from which of the following factors becomes more important to people as they get to know each other?
A) gender
B) ethnicity
C) race
D) personality
Answer: D
Page Ref: 100
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual

30) Which of the following benefits of workplace diversity is categorized as strategic?
A) better use of talent
B) improved system flexibility
C) potential to improve market share
D) reduced costs associated with high turnover
Answer: C
Page Ref: 100
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual
31) Which of the following people management benefits arises from workplace diversity?
A) improved system flexibility
B) potential to increase market share
C) increased understanding of the marketplace
D) better use of employee talent
Answer: D
Page Ref: 100
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual

32) Which of the following benefits of workplace diversity is attributed to organizational performance?
A) reduced costs associated with high turnover and absenteeism
B) potential source of competitive advantage from improved innovation efforts
C) increased understanding of the marketplace and improved ability to better market to diverse customers
D) ability to attract and retain employees of diverse backgrounds
Answer: A
Page Ref: 100
Topic: Who Are Managers?
Objective: 1
Difficulty: Moderate
Classification: Conceptual

33) Amanda works as a technical support executive at ColoWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her?
A) Amanda does not believe in engaging in gossip about her coworkers.
B) Amanda prefers working late every evening to working over the weekend.
C) Amanda has a Swedish mother and an African American father.
D) Amanda tends to dominate discussions among her co-workers.
Answer: C
Page Ref: 100
AACSB: Analytic Skills
Objective: 1
Difficulty: Moderate
Classification: Application
34) How does surface-level diversity differ from deep-level diversity?
A) Surface-level diversity is reflected by differences in personality and values, while deep-level diversity is influenced by age and ethnic differences.
B) Surface-level diversity can affect the way people view organizational rewards and their communication with other, while deep-level diversity do not necessarily reflect the ways people think or feel.
C) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work.
D) Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people.
Answer: C
Page Ref: 100
Objective: 1
Difficulty: Moderate
Classification: Conceptual

35) Which of the following correctly reflects the characteristics of the current U.S. population?
A) Nearly one in five Americans today is an immigrant.
B) The median age of the U.S. population has risen significantly over the last decade.
C) The Asian population in the United States is presently the largest ethnic group.
D) The Hispanic community represents nearly one-third of the total U.S. population.
Answer: B
Page Ref: 103
Topic: Who Are Managers?
Objective: 1
Difficulty: Moderate
Classification: Conceptual

36) Which of the following statements is true of the changing trends in U.S. workplaces?
A) The surge in immigration, especially over the last two decades, has flooded the United States with low-wage foreign labor.
B) Organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values.
C) In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs like construction, cleaning, or manufacturing, than in white-collar occupations.
D) People now entering the workforce are significantly older, less ethnically diverse and/or natively-born.
Answer: B
Page Ref: 103
Topic: What Is Management?
Objective: 2
Difficulty: Moderate
Classification: Conceptual
37) The total world population in 2010 is estimated at almost 7 billion individuals. The total world population is forecasted to hit 9 billion by 2050, at which point the United Nations predicts the total population will either stabilize or peak after growing for centuries at an ever-accelerating rate. The main reason for this major shift is ________.
A) the unprecedented rate at which world population is aging
B) the decline in birthrates as nations advance economically
C) the high level of mobility of the international workforce across national borders
D) the alarming rate of depletion of natural resources necessary for sustaining the population
Answer: B
Page Ref: 104
Topic: What Is Management?
Objective: 2
Difficulty: Difficult
Classification: Conceptual

38) Which of the following trends has been observed in the world population in terms of aging?
A) People aged 65 and older will soon outnumber children under age 5 for the first time in history.
B) The world's population aged 80 and over is projected to shrink to less than half its current estimate between the years 2008 and 2040.
C) The world's population is growing younger at a faster rate than it did in comparison with the previous two centuries.
D) As nations have advanced economically, birthrates have increased in proportion and contributed to the subsequent decrease in the median age of the world's population.
Answer: A
Page Ref: 104
Topic: What Is Management?
Objective: 2
Difficulty: Moderate
Classification: Conceptual

39) Trends observed in the shif