供应商管理和选择.pptx
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1、1 1“Supply Chain Management Handbook”Supplier Selection and Capability Assessment ModelIAQG Leader:Christian Buck SafranIAQG Leader:Christian Buck SafranUpdated:June 2008Updated:June 20082 2ObjectiveTo provide a common Model to Select a Supplier and/or Assess the Capability of a Supplier to achieve
2、sustainable On Time&On Quality delivery objectivesSupplier Selection and Capability Supplier Selection and Capability Assessment ModelAssessment Model3 3Common understanding of the scope Common understanding of the scope of Supply Chain(Process)of Supply Chain(Process)Whether one performs recurrent
3、deliveries,single shot program,Whether one performs recurrent deliveries,single shot program,projects or aftermarket customer support services,the general projects or aftermarket customer support services,the general supply chain processes required to deliver to the end customer supply chain process
4、es required to deliver to the end customer are the same.are the same.Supply Chain:Supply Chain:That collection of Processes which leads to the arrival of the right That collection of Processes which leads to the arrival of the right parts&the right data in the right place at the right time to the ri
5、ght parts&the right data in the right place at the right time to the right quality standard,through the whole value chain.quality standard,through the whole value chain.CustomerRequirementsDeliverablesTo CustomerDesignMakeBuyIntegrate&TestDeliverSellSupport Plan&Manage4 41.Sales,Master Scheduling&Se
6、quencing2.Contract requirements flow down(Customer related process)3.Design and development4.Suppliers sourcing selection&approval(Purchasing process)5.Plant,material,skills,capacity planning&scheduling(Planning of product realisation)6.Order Management and logistic(Internal/external)7.Manufacturing
7、 and inspection(Production and service provision)8.Supplier operational management and product validation(Purchasing process)9.Control of non conformities,corrective and preventive actions10.Customer Support(Control of service operations)11.Business Processes Performance Management and Customer Sati
8、sfaction MonitoringMapping:10 processes+1 transversal one Mapping:10 processes+1 transversal one Titles consistent with 9100 when possibleTitles consistent with 9100 when possible5 5ProcessesProcessesTitles and contentsTitles and contents 1-Sales,Master scheduling and Sequencing:1-Sales,Master sched
9、uling and Sequencing:Balancing and Balancing and forecasting Medium-Long term customer demand with operational&forecasting Medium-Long term customer demand with operational&financial capabilities by optimizing sequence of operations,schedule and financial capabilities by optimizing sequence of opera
10、tions,schedule and resources.resources.2-Contract requirements flow down:2-Contract requirements flow down:Managing Review and flow Managing Review and flow down of contract requirements from the customers,through all functions down of contract requirements from the customers,through all functions i
11、nternally&to suppliers.internally&to suppliers.3-Design and development:3-Design and development:New product introduction activities New product introduction activities impacting supply chain performances including product and process impacting supply chain performances including product and process
12、 essential characteristics management,changes and obsolescence essential characteristics management,changes and obsolescence management.management.4-Supplier sourcing selection&approval:4-Supplier sourcing selection&approval:Make or buy process and Make or buy process and mapping of the supply chain
13、 responsibilities,including partners,mapping of the supply chain responsibilities,including partners,suppliers,Sourcing,Negotiating,&Contracting in line with Make or suppliers,Sourcing,Negotiating,&Contracting in line with Make or Buy strategy and Approving suppliers.Buy strategy and Approving suppl
14、iers.6 6ProcessesProcessesTitles and contents(continued)Titles and contents(continued)5-Planning of product realisation(Plant,material,skills,capacity 5-Planning of product realisation(Plant,material,skills,capacity planning and scheduling):planning and scheduling):Plan&optimize the use of resources
15、 and Plan&optimize the use of resources and means to meet operations planning at plant level.means to meet operations planning at plant level.6-Order Management&Logistic(internal&external):6-Order Management&Logistic(internal&external):Issuing Issuing orders,resolving unplanned events&following up t
16、ill completion orders,resolving unplanned events&following up till completion including receipt.Collaborative Management of material,services&including receipt.Collaborative Management of material,services&information to&from the supplier;Optimizing material flow,stock and information to&from the su
17、pplier;Optimizing material flow,stock and inventory through the supply chain.,up to final customer delivery.inventory through the supply chain.,up to final customer delivery.Customer property included.Customer property included.7-Manufacturing&inspection(Production&service provision):7-Manufacturing
18、&inspection(Production&service provision):Manufacturing and product integration processes,including inspection.Manufacturing and product integration processes,including inspection.8-Supplier operational management and product validation 8-Supplier operational management and product validation(Purcha
19、sing process):(Purchasing process):Operational monitoring and surveillance of Operational monitoring and surveillance of suppliers to ensure purchased products and services meet customer suppliers to ensure purchased products and services meet customer requirements(includes initial product validatio
20、n).Working with suppliers requirements(includes initial product validation).Working with suppliers to continually raise their performance levels(Supplier Development to continually raise their performance levels(Supplier Development activities when required).activities when required).7 7Processes Pr
21、ocesses Titles and contents(continued)Titles and contents(continued)9-Control of non conformities,corrective&preventive actions:9-Control of non conformities,corrective&preventive actions:Non conformance management and root cause analysis process for all Non conformance management and root cause ana
22、lysis process for all business domains.Raising,notifying,deciding and acting to manage and business domains.Raising,notifying,deciding and acting to manage and prevent non conformities(product,processes,documentation,delays,prevent non conformities(product,processes,documentation,delays,etc.).etc.).
23、10-Customer Support:10-Customer Support:Supporting the customer to ensure end user Supporting the customer to ensure end user satisfaction during in service phase(Maintenance&Repair,Spares,satisfaction during in service phase(Maintenance&Repair,Spares,Training and Documentation,Operating Data feedba
24、ck and analysis).Training and Documentation,Operating Data feedback and analysis).This includes when applicable,supporting the customer during the This includes when applicable,supporting the customer during the product integration activities,up to delivery to the end user(Entry Into product integra
25、tion activities,up to delivery to the end user(Entry Into Service).Service).TRANSVERSAL PROCESS:TRANSVERSAL PROCESS:11-Business Processes Performance Management and Customer 11-Business Processes Performance Management and Customer Satisfaction Monitoring:Satisfaction Monitoring:Survey,Consolidation
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- 关 键 词:
- 供应商 管理 选择
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