国际商务礼仪(英文版)(第二版)Chapter-4-Office-Etiquette.ppt

,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Chapter 4 Office Etiquette,Learning objectives,By the end of this chapter,you should be able to know,How to deal with reception,How to deal with office routine,When You Speak,Office time,How to deal with office rage,What makes a good employee,How to de-puzzle human behavior at work,Reception,Whether you are the receptionist or the first person to greet a visitor to your office you are responsible to make that visitor feel at ease.,You should stop what you are doing and acknowledge the visitor with eye contact and a smile.,If you are on the phone,a nod with eye contact acknowledges the visitor and helps them feel welcome,and then greet them verbally as soon as possible.,Reception,(II),For receptionist,Second language issue,For people with special needs,When You Speak,Monitor your speaking volume,Small talk,Magic words,Tact,Avoid public criticisms,Office time,Punctuality,Be on time no one wants to be kept waiting.,If it is an avoidable delay,try to contact the person.,In time of illness,Stay home with the sniffles.,Office rage,Poor manners can be a major contributor to the building-up of this problem in yourself or your colleagues.,The most commonly quoted problem is the thoughtless misuse of mobile phones.,Other commonly quoted causes of office rage,Keep calm even when things are not done your way.,What makes a good employee?,(I)-Ten simple rules,1.Be there when youre supposed to be.,2.Be dependable.,3.Meet deadlines.,4.Be a team player.,5.Keep your private life out of the workplace as much as possible.,De-puzzling human behavior at work,Focus on the strengths of the other person,not the liabilities.,Observe their surroundings and how they dress.,Realize that people who are under stress are always puzzling.,Learn how to disagree,but still be friends.,Try a little charisma.,Be cautious about office romance.,Case Study,Nick Walls is the sales director in a multinational company based in London.This May,he worked in Bangkok and was in charge of the business in Thailand.During the first 2 weeks of his stay there,he found that the secretary Joy was always 20-30 minutes late for work.One day,when she was late again,he came to Joys desk and told her not to be late,at the presence of many other colleagues.It turned out that Joy proffered him her resignation next day.Nick was quite confused about why she decided to quit.Can you help him to figure out the reason?,Debate:should office romance be prohibited or not?,As mentioned in the text,some companies have clear written rules that office romance should be discouraged.Do you think office love should be prohibited?Form groups of pros and cons,and have a debate of about 40 minutes on the topic given.,