酒店安保部培训手册(中英文).ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Security Department,保安部,Mission 使命,Ensure the security and safety of guests,staff and hotel property,partnering police to keep our hotel safe and secure.We display vigilance,strict discipline,are highly organized and work efficiently.Our aim is guests satisfaction and staffs trust.We will be polite,courteous and have guest service orientation in our work.,保障酒店消防治安人身财产安全,协助公安消防机关的安全保卫工作，使其成为警惕性高、纪律严明、组织性强、行动迅速、有效率的机构，客人满意，员工信赖是我们的工作目标，整个部门在开展安全工作中始终贯穿服务意识并且礼貌、谦恭。,Organization Chart,部门组织结构图,保安部经理,Chief Security Officer,保安部副经理,Asst.Chief Security Officer,保安部主管（消防）,Security Supervisor,(Fire Safety Officer),保安部主管,Security Supervisor,保安部秘书,Security Secretary,保安,Security Guard,Key Responsibility 主要工作职责,Patrol all areas including guest room blocks,employee locker rooms,kitchens,food and beverage outlets and storage areas,car parks and remote areas,巡逻酒店所有区域,包括员工更衣室,厨房,餐饮部仓库,停车场和偏远区域.,Responsible for the safety and security of guests,employees,property and establishment needs,负责酒店客人,员工,财产和设施设备的安全和保障.,Implement procedures for security and emergency incidents,按程序执行安全和紧急事件.,Ensure that all fire alarms,fire fighting equipment are in good working order.,确保所有的火警,消防设备都处于正常运转状态.,Be thoroughly familiar with the property layout,design,entry,exit points and hotels emergency plan,Report to management all matters affecting the safety of guests,employees and property.,对酒店财产和资产的布局有全面的了解,熟悉酒店的紧急计划.对酒店管理层报告所有会影响酒店客人,员工和财产安全的问题.,Monitor staff clocking on and off duty,engage in staff bag checks and locker checks as directed by Human Resources Department,监督酒店员工上下班打考勤,查包和在人力资源部的指导下检查员工储物柜.,Maintain a 24 hour surveillance of all areas that are frequented by guests as well all work areas,24小时监督所有的公共和工作区域.,Coordinate functions with Police and other government security agencies and promote goodwill with them,与保安部各员工协调工作和职责,与警察局,其他政府安全机构提升良好的意愿.,Provide escort duty for money transfers to/from the General Cashiers office and bank as/when required,负责护送现款送转到总出纳办公室或银行.,Perform other duties as assigned,履行其他被指派的职责.,Exterior外部区域:,All building exterior roofs/walls/windows/doors/doorways are monitored for:时常检查建筑外部情况：房顶、墙体、窗户、门、门口等。,Unusual situations,damage,unusual/unexpected changes.异常情况，损坏和变化。,Suspicious boxes,packages,backpacks,etc.可疑的箱子，包裹，背包等。,Lobby Entrances and Public Areas(Refer to Watchmans Tour)大堂的入口和公共区域（参考巡逻路线图）,Patrol each area hourly on a 24/7 schedule,根据7天24小时，每小时检查一次,Parking Areas and Hotel Access Points,停车场和定点区域,Continuous patrols will be done in car parks,roadways,receiving bay and public areas.连续性的巡逻并检查如下区域：停车场区域，行车道、收货处及公共区域。,Enforcement checks will be done on vehicles improperly parked,left unattended in inappropriate areas,left for extended periods of time or parked overnight without proper authorization.,执行对随意停放或无人看管的车辆，超时停放或未经认可过夜停放的车辆的检查。,Interior内部区域:,Be knowledgeable to answer guests questions or direct guests to groups or persons who can assist with their needs.回答客人或团队的问题并给予需要帮助的客人或团队直接的帮助,Check common areas every hour.每半小时检查以下区域：,F&B outlets 餐饮部营业区域,Staff areas 员工区,Lobby 大堂,Entry Points 入口,Toilets 洗手间,Offices 办公室,Guest amenities 客用区域,Security Distribution Point 保安岗位分布点,:,Lobby Entrance 大堂入口处,Lobby 大堂,Staff Entrance 员工入口处,Car Parking Area Exit(-1B)车道出口处（负一层）,Passage from-1B to-2B 负一层到负二层的通道处,CCTV Room 监控中心,Guest Room Area(3 Security Staff)客房区域（共3个保安员）,Patrol（2,Security Staff）2个保安员不间断巡逻,Basement 1/-1楼：,CCTV Room Security Office Staff Entrance Engineer Office EDP Office Male/Female Locker Room TV Equipment Room Car Park Area Fire Staircase Fire Door HR Office Meeting rooms Health Club Executive Office Crowne Function Room,消防控制中心 保安部办公室 员工出入口（打卡区）工程部办公室电脑房员工更衣室电视房停车区消防楼梯人力资源部办公室 会议室 健身中心 行政办公室宴会厅,Basement 2/-2楼,Car Park Area Store Room Staff Restaurant Banquet Kitchen Staff Smoking Room Toilet Executive Chef office Stewarding office General Cashier Office Finance Office Dormitory for Shift Staff Recreation Room DFB office Crowne Ballroom Fire shutter doors Fire-fighting equipment(access).,停车场 库房 员工餐厅 宴会主厨房 吸烟室 洗手间 总厨办公室 管事部办公室 出纳办公室 财务部办公室 男（女）倒班宿舍 职工娱乐室 餐饮部办公室 大多功能厅,巡逻期间重点检查以下情况：Inspection Points To Note,Suspicious characters and vehicles,可疑人员和车辆,On Lookout for Hidden Dangers,安全隐患,安全破坏,3.Suspicious Characters,明显的犯罪动机,4.Dark Areas and areas not monitored by CCTV,没有照明设备的区域,5.The indicator lights of emergency exits are in working order,紧急出口指示灯没照亮或指示错误区域方向,6.The emergency access doors and exits,紧急安全出口区域被锁或不能通过,7.Check rubbish bins and other receptacles at stair landing area,楼梯间的垃圾箱或设备,Check for missing or damaged fire-fighting equipment and the door with hidden trouble or be prized up,缺少或损坏的消防器材，存在安全隐患或已经被撬开的门,Ensure the fire staircases and fire access areas are not blocked.,消防楼梯或消防通道是否被占用,Uncared kids,无人照料的小孩,Any acts contravening hotels policy,其他违反酒店政策的行为,应急反应小组组织构架图,ORGANISATION OF THE EMERGENCY RESPONSE TEAM,Emergency Response Team Director,应急反应小组总监,ERT Shift Captain,应急反应小组当值领班,(Day shift),早班,ERT Shift Captain,应急反应小组当值领班,(Afternoon shift),中班,ERT Shift Captain,应急反应小组当值领班,(Night shift),夜班,ERT,Member,应急反应小组成员,ERT,Member,应急反应小组成员,ERT,Member,应急反应小组成员,ERT,Member,应急反应小组成员,ERT,Member,应急反应小组成员,ERT,Member,应急反应小组成员,ERT,Member,应急反应小组成员,Division/Dept.Heads,部门总监、经理,Division/Dept.Heads,部门总监、经理,Division/Dept.Heads,部门总监、经理,Member of ERT 组织成员,Chief Security Officer,保安部经理,Chief Engineer,总工程师,GM/RM/MOD,总经理,/,驻店经理,/,行政值班经理,(Morning shift),早班,GM/RM/MOD,总经理,/,驻店经理,/,行政值班经理,(Afternoon shift),中班,GM/RM/MOD,总经理,/,驻店经理,/,行政值班经理,(Night shift),夜班,HSKP Team,管家部,Concierge,礼宾部,Kitchen,厨房,Engineer,工程部,HSKP Team,管家部,Concierge,礼宾部,Kitchen,厨房,Engineer,工程部,HSKP Team,管家部,Concierge,礼宾部,Kitchen,厨房,Engineer,工程部,HSKP Team,管家部,Concierge,礼宾部,Kitchen,厨房,Engineer,工程部,HSKP Team,管家部,Concierge,礼宾部,Kitchen,厨房,Engineer,工程部,HSKP Team,管家部,Concierge,礼宾部,Kitchen,厨房,Engineer,工程部,Division/Dept.Heads,部门总监、经理,Division/Dept.Heads,部门总监、经理,Division/Dept.Heads,部门总监、经理,In addition,the Shift Captain must possess 此外，领班必须具备,:,Practiced operating knowledge of fire fighting equipment and other emergency equipment in every part of the hotel:熟练使用酒店内各地方的灭火设备和其他紧急设备的操作手法。,Familiarity with the location of all exits from the property:熟悉酒店各出口的位置。,Practiced understanding of current evacuation procedures and operation of the hotels evacuation alarm system;熟知目前酒店撤离程序和撤离预警程序。,And the,split-second judgment,required to make crucial decisions in times of emergency.：,当紧急情况发生时，瞬间能做出关键性决策。,Fire Alarm/Evacuation Plan&Flow Chart消防疏散计划和流程图,消防接警及疏散预案Fire-Evacuation Plan,Type of Fire 火灾类型,Ordinary Combustibles,一般火灾,Wood木材,Cloth衣物,Paper 纸,张,Rubbish垃圾,Flammable Liquids,液体火灾,Paint,油漆,Grease,油脂,Oil,石油,Gasoline,汽油,Live Electrical,电器火灾,(Malfunctioning Equipment),Motors,马达,Control Panels,控制板,Wiring,线路,Combustible Metals,金属火灾,(Not normally found in hotels),Magnesium,酒店不多见，多为电磁着火,Type A,fires involve,ordinary combustibles,found in every property wood,cloth,paper,rubbish and plastic.A类火灾多为一般燃烧物引起，它们为 木材、衣物、纸张、垃圾及塑料等。,Type B,fires occur when,flammable liquids,including paint,grease,oil and gasoline ignite.B类火灾为可燃液体如油漆、油脂、石油及汽油等点燃所致。,Type C,fires,live electrical fires,are caused by malfunctioning electrical equipment,such as motors,control panels and wiring.C类火灾为电火，是由马达、控制板、线路等着火所致。,Type D,fires,which rarely happen in hotels,are those in which combustible metals such as magnesium are involved.D类火灾在酒店不多见，是由可燃金属如镁等 着火所致。,酒店的消防培训主要侧重在,A,、,B,、,C,类火灾。,Hotel fire fighting training will mainly involve Type,A,B and C,fires only,FIRE FIGHTING EQUIPMENT,灭火器材,Fire extinguishers,灭火器,Fire extinguishers,are located throughout the hotel.In the course of training,all staff will become familiar with the exact location of every fire extinguisher in our hotel and how each must be maintained to assure its usefulness when needed.,灭火器遍布酒店。在培训的过程中你会熟悉酒店中每一个灭火器的确切的放置位置，以及如何确保灭火器的维护以备不时之需。,Just as fires are divided into categories,fire extinguishers are also designated by categories,A,B,and,C,that indicate what types of fire they are designed to combat.,正如火灾被分为不同的类型，灭火器也相应地被分为A、B、C不同的类型，从而对应地适合扑灭不同类型的火灾,Some extinguishers are rated for all three kinds of fires A,B and C while others are limited to only one or two classes,有些灭火器适合扑灭所有A、B、C三类火灾 而其它灭火器则只适合扑灭一类或两类的火灾,FIRE EXTINGUISHER SELECTION CHART,灭火器使用选择表,Each type of extinguisher possesses its own discharge time and similarly,each kind has its own charge range.Generally you should stand at least 5m away from the fire,with any wind to your back,while extinguishing a fire with an extinguisher.每种类型的灭火器都有其各自的喷射时间与射程。一般情况下，扑灭火灾的时候，我们需要站在上风向，距火焰5米处使用灭火器灭火。,This information,contained on the chart below,is vital information which all staff should memorize in order to cope effectively with fires of any type.记住如上图表所包含的信息可以帮助你有效地应付不同类型的火灾，故而十分重要。,Hoses 38mm in diameter or smaller,and require only one person to operate them:a person fully trained in their use,for example an ERT member.,直径,38,毫米或小一些的水龙带 只用一人操作即可：一个受过训练的人如应急反应小组成员。,Operating,65mm hoses,which require three people to hold them,is normally done by the fire department.In an emergency,ERT assistance may be required by the fire department in using these hoses.,65,毫米的水龙带，需要三人进行操作，通常用于消防部门。紧急事件发生时，应急反应小组可能被要求协助消防部门操作水龙带。,Hose Nozzles,管口,Two types of hose nozzles are currently used with hotel fire hoses,目前酒店灭火水管使用两种类型的管口.,The straight-stream nozzle,has no adjustment for fog patterns,no shut-off capacity and tends to create considerable water damage.It is also more hazardous to use in the event of electrical fires.The straight-stream nozzle is designed to throw a high volume of water on a fire at 9m and 15m.,直流管口 没有水雾型喷嘴的调节器，不能立即关闭，易造成相当可观的水灾。如果附近有电的话使用时更加危险。当火势达到9米到15米时，可采用直流型管口。,The adjustable fog nozzle,with built-in shut-off capacity is the recommended type.But because its shut-off valve creates greater pressure,the fog nozzle should only be used with lined fire hoses,.With the adjustable fog nozzle you have a choice of water discharge pattern and quantity.。,可调节型水雾喷嘴 可立即关闭 推荐使用此类型 但由于立即关闭时会产生巨大压力，水雾型喷嘴只能用于直线形的灭火水管。你可以调节喷嘴来选择水流类型和流量。,Automatic Sprinkler Systems,自动喷淋系统,The quickest and surest method of extinguishing or controlling a fire is by use of automatic sprinkler systems.Our Engineering staff should know the locations of the shut-off valves for the automatic sprinkler system in our hotel,so that we can be prepared to turn them off,when requested to do so by the fire department,after a fire has been completely extinguished.,扑灭或控制消防最迅速最有效的方法就是使用自动喷淋系统。你应该知道酒店自动喷淋系统关闭水管的位置所在，这样当火已经被完全扑灭，消防部门需要关闭水管时，你可以将它关闭。,灭火器Fire extinguisher,消防水枪头,Fire fighting water nozzles,自动喷淋头,Sprinkler,消防水带,Water Hoses,防毒面罩,Gas mask,消防头盔,Fire helmet,应急灯,Emergency lighting,对讲机,Walkie-talkie,消防服,Fire Fighting,Apparel,消防灭火推车 Fire extinguishing cart,消火栓箱,Fire Hydrant,光电感烟报警器,Photoelectric smoke alarm,消防安全出口指示灯,Exit,手动报警按纽,Manual alarm call button,Master Key System(FOH&BOH)万能钥匙系统-前台和后台,Centralized Key Control钥匙的集中控制,Electronic Door Key Control客房电控门钥匙控制制度,Risk Management 风险管理,P&P,Pollution Procedure污染,Gas Failure&Leak Emergency Procedure煤气突发事件应急处理程序,Kidnap,Ransom or Extortion Procedure,绑架、敲诈或勒索程序,Food Poisoning Procedure食品中毒事故处理程序,Bomb Threat Emergency Procedure发现爆炸物应急处理程序,Procedure Of Dealing With Injured Guests 客人伤病的处理程序,Flow Chart,Bomb threat(telephone),炸弹威胁(电话),Bomb threat(Postal Devices),炸弹威胁(包裹),Death,死亡,Departmental Communication 部门合作,P&P,Fire Protection Knowledge Training Policy,消防知识培训制度,Procedure of Internal Loan Escorting,酒店内部押款程序,Fire Proofing Policy of Kitchen,厨房防火规定,Procedure of Dealing with Abnormal Power Failure,非正常停电紧急处理程序,Safety Policy of Housekeeping Department,客房部有关安全管理,制度,Fire Proofing Policy of Guest Room,客房防火规定,Policy for External People,外来人员出入管理制度,Monitor of Opening The Warehouse During Night,夜间开仓安全监督程序,Monitor Policy at Staffs Entrance,员工通道监督打卡制度,Inspection Policy at Staffs Entrance,员工通道物品检查制度,Flew Chart,Bag-check Procedure,查包工作程序,Gate Pass Procedure,携物出门的工作程序,Receive visitor Procedure,接待来访者的工作程序,The unlock door Procedure,发现房门未锁的处置程序,Drunk Guest Procedure,对醉酒客人的处理程序,Deal with the fight and bustup affairs procedure,打架斗殴事件处置程序,Handling Procedures of Property Losing(Stealing)of Guests,客人丢失,(,被盗,),财务处理程序,It cannot be done without each and every ones assistance so I want to say,Who Wants to Start?,10/26/2026,