CHECK-IN-English酒店办理入住程序.doc

CHECK-IN PROCEDURE
CHECK-IN WITHOUT RESERVATION
R: Good morning/afternoon/evening! Welcome to golden-sun hotel. How may I assist you, sir/madam?
G: Hello. My name is Jack; I’d like to check-in.
R: Certainly, sir. Do you have a reservation, please?
G: I’m afraid not.
R: That would be ok if you didn’t get a reservation. We have superior rooms, deluxe rooms, executive rooms and suites. Which kind of room would you prefer?
G: A single room, please.
R: Mr. Jack, we have some single rooms at RMB560 and RMB690, both include breakfast, which kind would you like?
G: The one at RMB690 sounds fine.
R: Certainly, sir. Would you like a smoking room or non-smoking room? And how long would you stay?
G: A smoking room for three nights.
R: All right, MR. Jack. May I have your passport, please?
G: sure.
R: Please wait for a moment, MR. Jack; I will take the check-in procedure for you.
G: All right.
R: Thank you for waiting, sir. And how would you like to pay the deposit, in cash or by credit card?
G: By credit card.
R: May I have your credit card, please?
G: Sure.
R: Thanks! Let me confirm, sir. The room rate is 690yuan per night, and you will stay for three nights. We will take 3000yuan for deposit.
G: Ok.
R: MR. Jack, these are the registration form and deposit receipt, would you please sign here?
G: Ok.
R: Thanks! MR. Jack, here are your room key and breakfast coupon. Your room number is 1802, on 18th floor. Breakfast is served in western restaurant at the ground floor between 7:00 to 10:00AM. The bellman, XX, will show you to your room. If you need any assistance, please feel free to contact us through the extension number “3”. I hope your will enjoy your stay with us.
R: XX, this is MR. Jack, please show him to his room. Thanks!

CHECK-IN PROCEDURE
CHECK-IN WITH RESERVATION
R: Good morning/afternoon/evening! Welcome to golden-sun hotel. How may I assist you, sir/madam?
G: Hello. My name is Jack; I’d like to check-in.
R: Certainly, sir. Do you have a reservation, please?
G: Yes.
R: MR. Jack, did you make the reservation under your name?
G: Yes, it’s Jack, J-A-C-K.
R: Just a moment, please, sir. I will check our reservation record… Thank you for waiting, sir. Your have booked a single room for three nights; and the room rate is 690yuan per night with breakfast.
G: Yes.
R: MR. Jack, would you like a smoking room or non-smoking room?
G: A smoking room would be fine.
R: All right, MR. Jack. May I have your passport, please?
G: sure.
R: Please wait for a moment, MR. Jack; I will take the check-in procedure for you.
G: All right.
R: Thank you for waiting, sir. And how would you like to pay the deposit, in cash or by credit card?
G: By credit card.
R: May I have your credit card, please?
G: Sure.
R: Thanks! Let me confirm, sir. The room rate is 690yuan per night, and you will stay for three nights. We will take 3000yuan for deposit.
G: Ok.
R: MR. Jack, these are the registration form and deposit receipt, would you please sign here?
G: Ok.
R: Thanks! MR. Jack, here are your room key and breakfast coupon. Your room number is 1802, on 18th floor. Breakfast is served in western restaurant at the ground floor between 7:00 to 10:00AM. The bellman, XX, will show you to your room. If you need any assistance, please feel free to contact us through the extension number “3”. I hope your will enjoy your stay with us.
R: XX, this is MR. Jack, please show him to his room. Thanks!