管理英语2作业.doc

管理英语2 作业年级_专业_姓名_管理英语2 作业 1一、交际用语(共计10分，每小题2分)15题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1. Do you mind if I record your lecture? _. Go ahead.A. Never mindB. No, youd better not C. Not at all 2. Would you like to go to the concert with us? _, but Ive promised to help Jim with his Chinese. Thank you all the same.A. I hate concerts B. Ill go with you C. I wish I could 3. It might be a good idea to read some simplified books first.A. Have the books been sold out?B. What is about this one?C. What books would you remend?4. Your plan is perfect and I believe that it will be a great success . _A. Yes, it is. B. Thank you very much. C. I dont think so.5. ? It will take at least two weeks.A. How soon will you finish our annual reportB. When will you finish our annual reportC. How long have you finished our annual report二、词汇与结构（共计30分，每小题2分）620题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. We think that Smith should be told about his _ condition as soon as possible.A. physic B. physics C. physical7. He is _ this pany.Ain charge of Bin the charge of Cunder the charge of8. Hiring a good employ may cost much money and time, _, it can win much more for the pany in future.A. whats more B. at last C. however9. According to theirfeedback sheets, the participants are all _with the training.A. satisfied B. satisfying C.satisfactory10. Are you familiar _the saying, “its not what you know, but who you know”? In event planning, networking is key!A. with B. to C. in11. They have disagreementthe plan of celebrating the founding of the munity.A. on B. in C. /12. The quality of questionnaire will_how much information we know from our customers.A. effect B. affect C. affections13. The Jiahe munity Service Center is about to _ service for residents.A. provided B. provide C. providing14. Id like to_ that thestaff memberwho served me didnt really seem to know what he was doing. A. point out B. point at C. point in15. I have coffeebreakfast time.A. at B. in C. on16. The heating system of our apartment broke down so I made a _ call to the munity service center.A. discussion B. plaint C. praise17. It is only by agreeing with their view point andthat you will resolve the situation and send the customer away happy.A. suggesting a possible solutionB. suggest a possible solutionC. suggested a possible solution18. The new year is just _.A. in corner B. around the corner C. outside the corner19. People _ find useful information from the annual report.A. had to B. dared C. could20. Look! _. A. Here are the bus esB. Here es the busC. The bus here e三、阅读理解（共40分，每小题4分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and theres no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job. Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.21. often influences the stress around interviews according to the passage?A. Interview processB. Anxiety-provoking thoughtsC. Interviewers assumptions22. Does one poor answer in an interview influence a candidate to get a job?A. Yes. B. No. C. Not given.23. Imagining success help a candidate tolevels of anxiety?A. lower B. raise C. equal24. How can we reduce our stress around interviews?A. Breathe deeply B. Meet friends C. Have a big meal25. When should we go to see a doctor according the author?A. When we lose confidence in an interview.B. When we find effective measures against anxiety round interview.C. When we have too much stress around interview.2630题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2Cross training is training an employee to do a different part of the organizations work. Training worker A to do the task that worker B does and training B to do As task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didnt work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.As you prepare cross training plans, you need to consider both the pany benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more fortable sticking to what they know. Dont decide which employees are ready for a change based on their age or performance.26. Cross training is training an employee to do a different job in a different pany.27. Cross training is beneficial not only for managers but also for employees.28. Cross training can apply to almost any position and almost any industry.29. Not all employees are suitable to be cross trained.30. You can decide which employees to be cross trained according to their age.四、翻译（每小题4分，共20分）3135题：英译汉，从A、B、C三个选项中选出一个最佳答案，并将答案序号写在答题纸上。31. I dont know why he is late, he might have had an accident.A. 我不知道他为何迟到，可能遇上了事故。B. 我不知道他为何没有迟到，很有可能遇上了事故。C. 我不知道他为何迟到，一定是遇上了事故。32. Stress around interviews is often influenced by our assumptions we make to ourselves about the process.1. 来自面试的压力会影响我们对面试过程的推测。2. 揣测会影响面试压力，我们只要关注过程。3. 我们自己对面试过程的揣测往往会影响面试压力。33.Will yoube involved inopening the new office?A.你会加入新办公室吗？B.你会参与开设新办公室的工作吗？C.你会被卷入到新办公室的工作中吗？34. We should present data in tables or charts so that the report may not be boring with facts alone.A. 我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。 B. 我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。C. 我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。35. Angry customers tend to aim their dissatisfaction and plaints at staff members.A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标管理英语2 作业 2一、交际用语(共计10分，每小题2分)15题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1. Hows your mother doing?_A. She is very well. B. She is very kind. C. She is doing shopping now. 2 MynameisHelen,and Iwasbornin1980.Mymajorwaselectricalengineering.A. Tell me your name, please.B. Tellmealittlebitaboutyourself, please.C. Tell me how old you are, please.3 Lets make plan first for our events, shall we?_A. Yes, we do.B. OK, lets do it.C. Id like to.4. What do you think of your mothers advice?A. It doesnt fit us, actually.B. No, I dont believe it.C. I dont believe in her.5Would you mind answering some questions about your annual report? A. Yes, with great pleasure B. No, Im afraid I cant make it C. No, as long as it doesnt take long 二、词汇与结构（共计30分，每小题2分）620题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. The enemy has strengthened their _ position.A. protective B. defensive C. offensive7. More than 30 people _ the position.A. applied for B. applied to C. applied in8. You must _ the annual certification of employment online within 15 days.A. submit B. omit C. mit9. Hiring the right employee _ you _ a thousand times over in high employee morale.A. paysoff B. takeoff C. paysback10. He keeps on his focus onmoney.A. make B. made C. making11. At the end of the day, you want all attendees _ your event to remember this key message that youve spent a long time reinforcing.A. leave B. to leave C. leaving12. Lets _ our plan.A. start B. started C. starting13. I didnt do _ last week.A. nothing B. something C. anything14. . They have learned about _ in recent years.A. several hundreds English wordsB. hundreds of English wordsC. hundred of English words15. We are under _ to finish the task within such limited time.A. line B. pressure C. expectation16. They promisedthe car for us.A. repairing B. repaired C. to repaired17. When stating problems, we can make a _ with those from last year.A. paring B. pare C. parison18. When reading the annual report, we should look out _ the areas where the pany did not ply with the regulations.A. at B. for C. on19. If I _ you, I _ more attention to the independent auditors report and financial statements in the annual report.A. was; shall pay B. am; will pay C. were; would pay20. Did the medicine make you feel better? No. The more,I feel.A. medicine I take; and the worse B. medicine I take; the worseC. I take medicine; worse三、阅读理解（共40分，每小题4分）21-25题：阅读短文，从A、B、C、D、E五个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 Successful and memorable events dont just happen. Organizing and holding an event takes planning. Whether its an anniversary, a sporting event or a retirement party, and no matter how much time you have, your events success is in the details. There are some suggestions for you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details. When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you dont overlook things. Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it. Do not clash. Check the calendar. Dont clash with holidays or popular vacation times. Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a weeks time, plan for a more familiar affair. If its a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work.21. Which of the following statement is NOT true according to the passage?A. To know your target audience first helps you plan your event better.B. To check the calendar carefully will avoid time conflict.C. Know the limitation means you should know the audiences limitation.1. Which is not the factor of holding a successful event? A.A clear purpose B.A list of details C.A invitation23. According to the passage, what is the key factor to make your event successful?1. Leadership.2. Details.3. Plenty of planning time.24. What is the best title for this passage?A. Details- the key to the success of an event.B. Successful and memorable events dont just happen.C. How to plan successful events.25. What is the purpose of making list of details?A. Make sure not overlook things B. To follow decisions C. To have a clear purpose2630题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2Feedback from your customers is very important. The more information you have from them, the more petitive you will be in your field. The following techniques will help you know what the customers think of your business.1. Ask your customers directly and cater to their wishes.Thisis the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how youre treated.3. Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.4. Use questionnaires and surveys.This is one of the most well-established feedback techniques. When well-conducted, they usually work well.5. Encourage your front-line staffto build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their munication with the customers will bee important information for improving customer care.You may deliver the best service in the world. But if it is not what people want, youre wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.26. Hotel customers and hotel staff think the same about breakfast.27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 28. Its not necessary to know about the customers needs and preferences.29. Que